Sears Home Services
Sears Home Advantage
appointment lookup logoAppointment Lookup
telephone logo646-440-2692
RepairHome WarrantyTune-Up & MaintainShop Parts
Resources
RepairHome WarrantyTune-Up & MaintainShop PartsResource CenterGlossaryHelp
sears home advantageSears Home Advantageappointment lookup logoAppointment Lookup
  1. Repair
  2. Samsung
  3. Samsung Refrigerator
  4. Refrigerator drawer problem

Samsung refrigerator drawer problem

Common reasons your Samsung refrigerator has a drawer problem

The most common reasons your Samsung refrigerator has a drawer problem are broken shelves, damaged door or a faulty ice maker assembly.

  • 56%

    56% of the time it's the
    Shelves

  • 16%

    16% of the time it's the
    Door

  • 6%

    6% of the time it's the
    Ice Maker Assembly

  • 22%

    22% of the time it's the
    Something else

  • Schedule your refrigerator repair now!

    We can help! Our service technicians have repaired over 400,000 Samsung refrigerators. We can fix yours no matter where you bought it.

    Call (646) 440-2692 or schedule online now.
    Text (240) 616-1772 to schedule now.

    Most common repairs needed to fix a Samsung refrigerator

    Shelves Replacement

    Broken refrigerator shelves can impede the movement of a refrigerator drawer in several ways. The shelf serves as a structural support for the items stored on it and contributes to the overall stability of the refrigerator's interior. When a shelf is broken, it may sag or lose its proper alignment, causing the drawer above or below it to encounter resistance when being pulled out or pushed in. Additionally, fragments or protruding edges from the broken shelf can obstruct the path of the drawer, hindering its smooth movement. This obstruction not only affects the ease of access to items inside the drawer but also poses a risk of further damage to the drawer or other components if force is applied to overcome the resistance.


    Door Replacement

    A damaged refrigerator or freezer door can prevent the door from closing and sealing properly. It may create difficulty in smoothly opening or closing the freezer drawer, requiring excessive force or resulting in a sticking sensation. It may also cause a misalignment of the drawer, where it fails to sit flush with the freezer door. A damaged door can also produce scraping or grinding noises during operation, indicating friction or misalignment issues. Additionally, the door gasket won’t be able to maintain a proper seal, allowing warm, humid air into the refrigerator. This can lead to condensation, resulting in water leaks in the refrigerator that won’t be able to drain away.

    Ice Maker Assembly Replacement

    A faulty refrigerator ice maker can have diverse effects, impacting various aspects of the refrigerator's operation, including its ability to make ice. Increased noise during the ice-making process could indicate a problem in the ice maker's components. A malfunctioning ice maker may lead to water leaks around the ice maker assembly, potentially causing water puddles in and around the refrigerator. If the bail arm fails to shut off ice production, it could result in the ice maker drawer jamming due to an overproduction of ice, potentially leading to damage to the drawer or adjacent shelf. The failure of other components in a refrigerator that stops cooling will affect ice production, so a thorough inspection of the refrigerator by a Sears Home Services professional is recommended for an accurate diagnosis.

    What to expect when you experience a Samsung refrigerator drawer problem issue

    How is the drawer problem fixed?

    Correcting most drawer problems usually involves replacing the shelves, door or ice maker assembly. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a refrigerator drawer problem

    When the refrigerator has a drawer problem it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

    What to look out for with a refrigerator drawer problem diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Jake is a great person.

    He did a great job, the problem is with the refrigerator.


    Nancy V, Meridian, ID

    Great job

    Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.


    Karen K, Mount Laurel, NJ

    Service appointment

    Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again


    Tim R, Schaghticoke, NY

    Repair Refrigerator Resources

    ice maker troubleshooting and tips

    Find out how to fix your refrigerator ice maker when it's not making ice.

    How To Choose A New Refrigerator

    Embarking on the journey to choose a new refrigerator can feel overwhelming with the myriad of options available.

    5 min readOct. 21Refrigerator
    Read about 10 cool innovations of the refrigerators of today.

    Discover the latest innovations in refrigeration technology that are transforming the way we store food.

    8 min readOct. 21Refrigerator
    A happy family putting groceries away in their cheerful, modern kitchen.

    Explore the top five summer refrigerator problems, including cycling, leaks, and ice buildup, and find solutions to keep your fridge running smoothly with expert tips from Sears Home Services.

    7 min readOct. 21Refrigerator

    Glossary Terms

    Refrigerant is a chemical compound used in HVAC systems and refrigerators to absorb heat from the environment by cycling through states of evaporation and condensation, enabling the cooling process through its cycle of evaporation and condensation.

    R-12 refrigerant, also known as Freon-12, is a chlorofluorocarbon (CFC) compound that was once widely used in air conditioning systems, refrigerators, and aerosol propellants before its phase-out due to environmental concerns.

    CFC certification refers to the credentialing process that qualifies HVAC technicians to handle chlorofluorocarbons (CFCs) and other refrigerants in a manner that complies with environmental regulations. It is essential for professionals who install, maintain, or repair HVAC systems and refrigeration equipment.

    A refrigerator thermostat is a device within a refrigerator that regulates its temperature by turning the cooling system on and off based on the interior temperature compared to the set desired temperature.

    Additional possible Samsung refrigerator symptoms you may experience