Samsung Refrigerator new model not making ice

Why is my brand new Samsung fridge not making ice?

When you have just installed your Samsung refrigerator it will take 6 to 12 hours for the refrigerator to produce ice. The ice maker should then begin dumping ice every 30 minutes until the ice bin is full.

If it has been more than 12 hours since your installed your Samsung fridge, follow these troubleshooting steps to get your ice maker working.

Follow owner’s manual troubleshooting tips

Your Samsung refrigerator’s use and care guide will often indicate that you’ll need to wait a day or two for your ice maker to begin producing ice even though the process will often begin within 12 hours after installing the fridge.

Make sure that you have the freezer temperature set properly at 0 degrees.

Check the ice maker setting to make sure that it’s turned on. The instructions for turning on the ice maker for many common Samsung refrigerator models are shown in the image below.

Basic ice maker troubleshooting tips

When your ice maker isn’t working in a brand new Samsung refrigerator, try resetting the control boards in the refrigerator.

1. Unplug the refrigerator or shut off the house circuit breaker to completely disconnect electrical power.
2. Wait 2 minutes to allow the control boards to reset.
3. Plug the refrigerator power cord back in or reset the house circuit breaker to restore power to the refrigerator.

The control boards in your Samsung refrigerator will reboot and reset. The ice maker may then begin working.

If resetting the control board doesn’t help, check for water dispensing properly through the water dispenser. If water isn’t dispensing properly, check the water filter to make sure that it’s installed properly.

Here’s a video that shows how to properly install the water filter in a common Samsung refrigerator:

If the refrigerator water filter is installed properly, check the water supply going to the fridge.

• Make sure that the water supply cut-off valve is turned on. Turn that valve on if you find it shut off.
• Check for a kink in the water supply line. Reposition the water line so that it isn’t kinked if necessary.
• Shut off the water supply cut-off valve and disconnect the water line from the back of your Samsung fridge. Place the end of the water line in a bucket and briefly open the water supply cut-off valve to check for water flow from the end of water line. If you don’t see water flowing from the water supply line, have a plumber fix the water supply going to your refrigerator.

If all of these tips don’t help you get ice from your Samsung refrigerator ice maker, you’ll need to call Samsung to get additional help or have the new refrigerator repaired under the warranty.

What to expect when you experience a Samsung refrigerator new model not making ice issue

How is the refrigerator new model not making ice issue fixed?

Correcting most refrigerator new not making ice issues involves replacing the icemaker assembly, icemaker fill tube, or the PCB. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

Sears Home Services recommendations for a refrigerator new model not making ice problem

When a refrigerator is not making ice, it can be for many reasons. To avoid replacing unneeded parts, we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

What to look out for with a refrigerator new not making ice diagnosis

Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.