Welcome to the Help Center

We're here to help you find a solution

Frequently Asked Questions

How much does it cost to have someone come out?

We charge a diagnostic trip fee (typically between $90 and $150) which is waived if you proceed with the repair.

The website claims the service I need is not available in my area. What can I do?

Call our customer service agents at 1-802-552-4364 and we'll assist you with getting the service that you need.

Can you give me an estimate for the total cost of repair over the phone?

No. Our tech will need to visit your home and diagnose the appliance to determine the parts and labor needed for the repair.

Can you give the tech some information (such as gate code, doorbell broken or dog in the yard)?

Add special instructions in the Service Scheduler when you set up your repair appointment. Call 1-802-552-4364 if you forget.

How do I cancel my repair service?

Use our Order Lookup tool or call customer service at 1-802-552-4364 to cancel your service before the technician’s arrival.

How do I reschedule an appliance repair appointment?

Use the Appointment Lookup tab at the top of the webpage to find and reschedule the service or call 1-802-552-4364 to reschedule.

How fast can I schedule my repair appointment?

Same day and next day repair service appointments are often available in many areas.

What if you repair my appliance and the same problem occurs? Will you charge me to come out a second time?

You typically won't be charged again for parts or labor to fix the same problem if caused by defective parts or workmanship by us.

What hours are your call center agents available?

Monday through Friday from 6:00 AM to 10:30 PM CST and on Saturday and Sunday from 7:00 AM to 9:00 PM CST.

What are you looking answers for?

Repair

Maintenance

Home Warranty

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Glossary Terms

What is a Dryer Pedestal?

A dryer pedestal is a platform that elevates a dryer off the ground, making it easier to load and unload laundry while also providing additional storage space in some models.

What is a Heat Pump?

A heat pump is an energy-efficient device that transfers heat from one place to another, providing heating in the winter and cooling in the summer.

What is a Dryer Rack?

A dryer rack is an accessory for clothes dryers that provides a stationary platform to dry items without tumbling, ideal for delicate or bulky items, or shoes that might be damaged by the usual drying cycle.

What is a Dryer Vent?

A dryer vent is a duct that channels hot air, lint, and moisture from a clothes dryer to the outside of a home, ensuring safe operation and reducing the risk of fire.

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The most common reasons your Kenmore Elite microwave has no power are a bad thermostat, malfunctioning electronic control board or a broken switch.

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