Can you give the tech some information (such as gate code, doorbell broken or dog in the yard)?
The best way to give the technician special instructions about your repair call is to add those comments when you set up your repair appointment in the Service Scheduler.
To give the tech information such as the gate code or a dog being in the yard after you've already set up a repair appointment, call our customer service agents at 1-802-552-4364 to add special instructions for your repair service call. Have your service order number ready when you make that call so the agent can access your repair appointment and add the special instructions for the technician.
Once added, the technician will be able to see and follow the additional instructions for the repair appointment.
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Additional Repair Scheduling FAQ
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Glossary Terms
A dishwasher turbidity sensor is an advanced feature that measures the level of food particles and debris in the water, allowing the dishwasher to adjust the wash cycle length and water usage for optimal cleaning efficiency.
An astragal is a molding or strip that covers or seals the gap between the edges of a pair of doors or windows. Its primary functions are to provide a weather seal, improve security, and improve the aesthetic appearance of door and window assemblies.
A dryer drum is the main interior component of a clothes dryer where clothes are placed to be dried. It rotates during the drying cycle, allowing heated air to circulate through the clothes.
A heat pump is an energy-efficient device that transfers heat from one place to another, providing heating in the winter and cooling in the summer.
Recent Appliance Symptoms
The most common reasons your Kenmore Elite refrigerator stopped working are a locked compressor, damaged evaporator or a defective electronic control board.
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The most common reasons your Kenmore Elite microwave has no power are a bad thermostat, malfunctioning electronic control board or a broken switch.
The most common reasons your Kenmore refrigerator is noisy are a faulty ice maker assembly, defective electronic control board or a locked compressor.
The most common reasons your LG freezer is leaking water are a clogged drain tube, cracked water tubing or a bad evaporator.