How do I cancel my repair service?
Use our Order Lookup tool to cancel your service before the technician’s arrival.
- Sign in to your Sears Home Services account on that page or sign up for an account if you don’t already have one.
- Look up your appointment with your service order number and phone number. (see below if you need help finding your service order number)
- Cancel or reschedule your service appointment.
How to Find Your Service Order Number
If you provided an email address when you scheduled your appointment, you should have received an email containing your Service Order Number.
To find your service order number:
- Go to your email inbox.
- Search for “Sears Home Services” (make sure to look in your junk folder).
- Open the email and look for “Order Number”.
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Additional Repair Scheduling FAQ
Repair Resources
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Glossary Terms
The furnace heat exchanger is a crucial component designed to transfer heat from the combustion gases to the air blown through your furnace, ensuring that only clean, warm air circulates through your home.
A furnace limit switch is a safety device in a furnace that monitors the temperature of the air passing over the heat exchanger. It shuts off the burner if the air becomes too hot, preventing overheating and potential damage to the furnace or your home.
A humidifier is a device designed to increase humidity levels in a single room or an entire building, improving air quality and comfort.
A generator stator is the stationary part of a generator that, together with the moving rotor, plays a crucial role in electricity generation. It consists of coils where electric power is produced through electromagnetic induction.
Recent Appliance Symptoms
The most common reasons your Whirlpool washer won't stop filling are a clogged water valve, a bad water-level pressure switch, or a malfunctioning electronic control board.
The most common reasons your Whirlpool washer won't spin or drain are a seized gearcase, a broken motor, or a failed door switch.
The most common reasons your Whirlpool washer won't turn off are a malfunctioning electronic control board, broken motor or a jammed door lock assembly.
The most common reasons your Whirlpool washer won't start cycle are a malfunctioning electronic control board, jammed door lock assembly or a faulty user interface.
The most common reasons your Whirlpool washer vibrates are a damaged suspension rod, malfunctioning electronic control board or a dead fan.
The most common reasons your Whirlpool washer is experiencing the rinse cycle not working are a broken lid switch, a bad water-level pressure switch, or a malfunctioning electronic control board.