How do I cancel my repair service?
Use our Order Lookup tool to cancel your service before the technician’s arrival.
- Sign in to your Sears Home Services account on that page or sign up for an account if you don’t already have one.
- Look up your appointment with your service order number and phone number. (see below if you need help finding your service order number)
- Cancel or reschedule your service appointment.
How to Find Your Service Order Number
If you provided an email address when you scheduled your appointment, you should have received an email containing your Service Order Number.
To find your service order number:
- Go to your email inbox.
- Search for “Sears Home Services” (make sure to look in your junk folder).
- Open the email and look for “Order Number”.
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Additional Repair Scheduling FAQ
Repair Resources
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Find out why your dishwasher won’t turn on and get expert tips from Sears Home Services to fix the problem.
Find out why your electric dryer is not getting hot. Get expert tips to accurately diagnose and fix the heating problem.
Find out why your dryer keeps stopping in the middle of the cycle and how to fix the problem.
Glossary Terms
A dishwasher turbidity sensor is an advanced feature that measures the level of food particles and debris in the water, allowing the dishwasher to adjust the wash cycle length and water usage for optimal cleaning efficiency.
An astragal is a molding or strip that covers or seals the gap between the edges of a pair of doors or windows. Its primary functions are to provide a weather seal, improve security, and improve the aesthetic appearance of door and window assemblies.
A dryer drum is the main interior component of a clothes dryer where clothes are placed to be dried. It rotates during the drying cycle, allowing heated air to circulate through the clothes.
A heat pump is an energy-efficient device that transfers heat from one place to another, providing heating in the winter and cooling in the summer.
Recent Appliance Symptoms
The most common reasons your Kenmore Elite refrigerator stopped working are a locked compressor, damaged evaporator or a defective electronic control board.
The most common reasons your Maytag refrigerator stopped working are a locked compressor, damaged evaporator or a defective electronic control board.
The most common reasons your Bosch dishwasher has no heat are a defective electronic control board, clogged water valve or a broken detergent dispenser.
The most common reasons your Kenmore Elite microwave has no power are a bad thermostat, malfunctioning electronic control board or a broken switch.
The most common reasons your Kenmore refrigerator is noisy are a faulty ice maker assembly, defective electronic control board or a locked compressor.
The most common reasons your LG freezer is leaking water are a clogged drain tube, cracked water tubing or a bad evaporator.