What hours are your call center agents available?
Our call center agents are available Monday through Friday from 6:00 AM to 10:30 PM CST and on Saturday and Sunday from 7:00 AM to 9:00 PM CST. Our agents can assist you with scheduling, checking the status of a service order, rescheduling appointments, and answering any questions about your service.
You can also handle these tasks online at your convenience. You can use our online scheduler to book repair service, with same-day and next-day appointments available in many areas. Just select the time that works best for you. Use our Appointment Lookup tool to check your technician’s estimated arrival time, view real-time updates, or reschedule your appointment to a date that better fits your schedule.
If you prefer to speak with a representative, feel free to call us directly at 1-802-552-4364 during our regular business hours. We’re here to make your repair experience as seamless and convenient as possible.
Was this content helpful?
Additional Repair Scheduling FAQ
Repair Resources
Discover practical tips to enhance your home's energy efficiency this summer by replacing old windows with energy-efficient models, understanding ratings, and ensuring proper installation for optimal performance.
Find out why your dishwasher won’t turn on and get expert tips from Sears Home Services to fix the problem.
Find out why your electric dryer is not getting hot. Get expert tips to accurately diagnose and fix the heating problem.
Find out why your dryer keeps stopping in the middle of the cycle and how to fix the problem.
Glossary Terms
A dishwasher turbidity sensor is an advanced feature that measures the level of food particles and debris in the water, allowing the dishwasher to adjust the wash cycle length and water usage for optimal cleaning efficiency.
An astragal is a molding or strip that covers or seals the gap between the edges of a pair of doors or windows. Its primary functions are to provide a weather seal, improve security, and improve the aesthetic appearance of door and window assemblies.
A dryer drum is the main interior component of a clothes dryer where clothes are placed to be dried. It rotates during the drying cycle, allowing heated air to circulate through the clothes.
A heat pump is an energy-efficient device that transfers heat from one place to another, providing heating in the winter and cooling in the summer.
Recent Appliance Symptoms
The most common reasons your Kenmore Elite refrigerator stopped working are a locked compressor, damaged evaporator or a defective electronic control board.
The most common reasons your Maytag refrigerator stopped working are a locked compressor, damaged evaporator or a defective electronic control board.
The most common reasons your Bosch dishwasher has no heat are a defective electronic control board, clogged water valve or a broken detergent dispenser.
The most common reasons your Kenmore Elite microwave has no power are a bad thermostat, malfunctioning electronic control board or a broken switch.
The most common reasons your Kenmore refrigerator is noisy are a faulty ice maker assembly, defective electronic control board or a locked compressor.
The most common reasons your LG freezer is leaking water are a clogged drain tube, cracked water tubing or a bad evaporator.