
Learn how to install refrigerator ice maker kit IM116000 on a compatible top-freezer refrigerator.
The most common reasons your Samsung refrigerator is not cooling are a locked compressor, defective electronic control board or a damaged evaporator.
67% of the time it's the Compressor
12% of the time it's the Electronic Control Board
11% of the time it's the Evaporator
10% of the time it's the Something else
We can help! Our service technicians have repaired over 400,000 Samsung refrigerators. We can fix yours no matter where you bought it.
A locked refrigerator compressor can exhibit several symptoms indicative of a malfunction. The most noticeable sign is a lack of cooling in the refrigerator compartment, leading to elevated temperatures and the potential for food spoilage. The freezer may also fail to maintain the desired freezing temperatures, resulting in no ice production from the ice maker or dispenser. Additionally, you'll observe that the compressor is unusually silent or fails to produce its typical humming sound during operation. In some cases, the compressor may attempt to start but fail, resulting in repeated clicking noises. The inability of the compressor to circulate refrigerant properly can affect the defrosting process, leading to ice buildup in the freezer. Furthermore, a faulty compressor could send a sudden influx of melting frost to the drain line, causing it to back up, preventing adequate draining, and potentially causing water leaks.
A defective electronic control board can lead to various failures in a refrigerator, including a lack of power or cooling and water leaking. This is because the board serves as the brain of the refrigerator, controlling crucial operations such as regulating internal temperatures, running fans, managing defrost cycles, overseeing the ice maker, and controlling dispenser functions. If the electronic control board malfunctions, it can disrupt communication between many different components, including automatic doors if equipped. A failing board may cause a chattering or clicking noise from the refrigerator and may emit a burning odor. Due to the potential impact on multiple components, it is advisable to have a Sears Home Services professional conduct diagnostic tests on the board to confirm if replacement is necessary.
A damaged refrigerator evaporator causes a decrease in overall cooling performance, leading to elevated temperatures in both the refrigerator and freezer compartments. These higher temperatures can result in food spoilage and less effective preservation of frozen items. Frost or ice buildup on the evaporator coils may hinder their ability to absorb heat efficiently. Excessive condensation inside the refrigerator can lead to leaks. Additionally, a damaged evaporator may cause unusual noises, such as hissing or gurgling sounds, during the refrigeration cycle.
When the refrigerator section isn’t cooling, an airflow problem is likely causing the failure.
Check for items blocking the air supply or returns vents in the refrigerator compartment.
The owner’s manual typically show you where those supply and return vents are in your fridge.
Moving around items in the fridge may fix the cooling problem.
The air damper controls airflow from the freezer to the refrigerator to help control the proper refrigerator temperature at around 37 degrees.
When the air damper gets stuck in the closed position, the refrigerator section won’t get any cooling air from the freezer.
If that damper vent is stuck in the shut position, you may be able to fix the refrigerator cooling problem by unplugging the refrigerator_ and replacing that part.
Have a service technician replace the air damper if you’re not confident that you can complete that repair on your own.
When you don’t detect the evaporator fan running, follow the steps in this DIY troubleshooting video to fix or replace the evaporator fan:
Ice and frost caked on the evaporator fins due to a failure in the automatic defrost system of the fridge will cause cooling problems in the refrigerator section.
Follow the troubleshooting tips in this video to find and fix the cause of a defrost system failure in your refrigerator:
Correcting most not cooling problems usually involves replacing the compressor, electronic control board or evaporator. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.
When the refrigerator is not cooling it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. We provide Samsung refrigerator repair near you, and our technicians are experienced at diagnosing all types of refrigerator failures.
Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.
When your Samsung refrigerator won’t cool, check the settings on the control. Little hands can sometime fiddle with the buttons on the control. Make sure that the refrigerator temperature is set at 37 degrees and the freezer temperature at 0 degrees. Adjust the setting if necessary.
If the settings are okay, follow these troubleshooting steps to help resolve the problem when your refrigerator won’t cool.
If these basic troubleshooting steps don’t help you resolve the problem when your Samsung refrigerator won’t cool, schedule repair service and we’ll send a Sears Home Services technician to your home to fix the cooling issue.
Check the refrigerator and freezer door gaskets when you discover your Samsung refrigerator not staying cold. Loose, cracked or damage door gasket seals will allow warm, moist air to enter the fridge and cause cooling problems.
If you find loose spots in the gaskets, insert the gaskets back into the channels that hold the seals in place.
Replace any door gasket and you find cracked or damaged.
Problems with the ice dispenser door can also keep your Samsung refrigerator from staying cold. Look for ice chips or an ice cube blocking the ice door from shutting fully. Clean that area to prevent warm air from entering the freezer and causing cooling problems. Have a service technician replace the ice dispenser door if it’s cracked or damaged.
Clean the condenser coils on your refrigerator. The condenser cools hot refrigerant during the refrigeration cycle. The fridge won’t cool properly if those coils are dusty and dirty. Use a coil brush and vacuum clean to clean the condenser coils.
If your Samsung refrigerator is not staying cold after following these basic troubleshooting tips, schedule repair service and we’ll send a Sears Home Services technician to your home to fix the cooling rpobem.
When your new Samsung refrigerator is not cooling, check the owner’s manual for advice and troubleshooting tips. Follow the guidelines in the owner’s manual to fix the cooling problem.
Keep in mind that it may take up to 24 hours for the refrigerator to cool problem depending on conditions such as how much food your load in the fridge and where you install the refrigerator.
Check the guidelines in your installation manual to make sure you have adequate ventilation clearance on the sides and top of the fridge. The refrigerator won’t cool properly without adequate airflow through the cabinet.
Check for items blocking air supply and return vents inside the refrigerator. The owner’s manual will typically show you where those air vents are located. Move any items blocking the air vent.
If these basic troubleshooting tips don’t help you resolve the problem with your new Samsung refrigerator not cooling, schedule refrigerator repair service to have a technician fix the cooling issue.
If your Samsung fridge stopped cooling, check the power cord to make sure it’s securely plugged in.
Reset the house circuit breaker if the power cord is plugged in properly but the refrigerator has no power.
If the refrigerator has no power after resetting the breaker, check the electrical outlet for power using this procedure:
Resetting the electronic control board on the fridge can sometimes restore cooling. To reset the control board, unplug the fridge or shut off the house circuit breaker for the fridge for 5 minutes. Restore power to the fridge and the control board will reboot and reset. See if the refrigerator resumes cooling.
If you’re unable to resolve the problem when your Samsung refrigerator stopped cooling by following these troubleshooting tips, schedule refrigerator repair service and we’ll send a technician to your home to fix the fridge.
Follow these troubleshooting tips to fix a Samsung refrigerator that is not cold.
If these basic troubleshooting tips don’t help you fix a problem with your Samsung refrigerator that I not cold, schedule repair service and we’ll send a Sears Home Services technician to your home to repair the fridge.
When you find your Samsung refrigerator not cooling but the freezer is fine, blocked air vents are often the problem. Check the owner’s manual to find the location of air supply and return vents in your model. Move large or tall items away from those vents so cooling air can circulate freely through the refrigerator compartment.
Check the door gaskets for loose spots, cracks or damage. A bad door gasket seal will allow warm air to enter the refrigerator compartment and affect cooling. Push any loose sections of a door gasket back into the gasket channel. Replace any cracked or torn door gasket.
Clean the condenser coils if they’re dirty. Condenser coils cool down refrigerant before it enters the evaporator. Dirty coils diminish the cooling efficiency of the refrigerant. Use a coil cleaning brush and vacuum cleaner to clean dust, dirt and lint from the condenser coils.
If these basic troubleshooting steps don’t help you fix the problem when your Samsung refrigerator is not cooling but the freezer is fine, schedule refrigerator repair service and we’ll send a technician to your home to repair the fridge.
When your Samsung refrigerator freezer is not cooling, follow these expert troubleshooting tips to help you fix the problem.
If these basic troubleshooting steps don’t help you resolve the problem with your Samsung refrigerator freezer not cooling, schedule refrigerator repair service and we’ll send an experienced technician to your home to diagnose and fix the cooling issue.
When your Samsung refrigerator is not cooling but the freezer is working, use these troubleshooting steps to help you fix the problem.
If these basic troubleshooting steps don’t help you resolve the problem with your Samsung refrigerator not cooling even though the freezer is working, schedule refrigerator repair service and we’ll send an experienced repair technician to your home to fix the issue.
Power surges through electrical lines that occur during restoration of power after an outage can wreak havoc on the electronic circuit boards in your refrigerator. When your Samsung refrigerator is not cooling after a power outage, reset the electronic control boards using these steps.
The electronic control boards in your Samsung refrigerator will reboot and reset. The fridge may resume normal cooling.
If your Samsung refrigerator doesn’t cool properly after resetting the control boards, you’ll likely need to schedule repair service to fix the cooling failure.
When the refrigerator and/or freezer section in your Samsung Twin Cooling Plus is not cooling, try resetting the main electronic control board in the refrigerator. Unplug the power cord or shut off the house circuit breaker to completely disconnect electrical power. Leave power off for 5 minutes and then plug the power cord back in or reset the circuit breaker to restore electrical power. The circuit board in the refrigerator will reboot and reset. The refrigerator may resume normal cooling after resetting the control board.
If resetting the control board doesn’t help fix the problem with your Samsung Twin Cooling Plus not cooling, follow these additional troubleshooting tips to restore cooling.
If these basic troubleshooting tips don’t help resolve the problem with your Samsung Twin Cooling Plus not cooling, schedule refrigerator repair service and we’ll send a Sears Home Services technician to your home to fix the fridge.
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Learn how to install refrigerator ice maker kit IM116000 on a compatible top-freezer refrigerator.
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A compressor is a mechanical device that increases the pressure of a gas by reducing its volume, essential in various systems including refrigerators, air conditioners, and HVAC units for cooling and refrigeration processes.
A condenser is a component of HVAC and refrigeration systems, responsible for releasing absorbed heat from the refrigerant into the outside air or a water line, thus facilitating the cooling process.
A dual ice maker is a feature in some refrigerators that includes two separate ice makers: one in the fridge compartment and another in the freezer section. This setup doubles the appliance's ice-making capacity.
A French-door refrigerator features two doors that open side-by-side on the top section for the refrigerator compartment, with a bottom freezer drawer, combining style, efficiency, and easy access to both refrigerated and frozen goods.