Samsung Refrigerator ice maker not dispensing

Why is my Samsung refrigerator not dispensing ice?

When the ice maker is working and ice bin has plenty of ice, these common problems can prevent your Samsung refrigerator from dispensing ice:

• Dispenser child lock turned on.
• Freezer door not closed on a side-by-side model.
• Faulty door switch.
• Failed ice bin auger motor.
• Electronic control board failure.

Disable the dispenser child lock

If the dispenser control panel is locked, turn off the child lock so the dispenser will dispense ice.

Follow the directions in the owner’s manual to turn the dispenser lock off.

If your Samsung refrigerator has a control that looks like the one in the above image, press and hold the Water/Ice button for 3 seconds to disable the dispenser lock.

Check the door and door switch

Make sure that the freezer door is fully closed on a side-by-side refrigerator. The ice dispenser won’t function if the freezer door is open.

Check the freezer door switch by pressing it in while the door is open to see whether the freezer compartment light turns off.

If the freezer light stays on with the switch pressed in, the door switch is likely bad.

Replace the door switch as shown in this video:

The freezer door switch location and type on Samsung refrigerators varies by model.

If you need to have a service technician replace the freezer door switch on your refrigerator, schedule service and we’ll send a technician to your home to replace the bad switch for you.

Other problems that can keep the ice dispenser from working

A failed ice bin auger motor, bad electronic control board or wiring failure can prevent the ice dispenser from working.

These types of failures typically need to be diagnosed and repaired by a service technician. Schedule service when you’re unable to resolve an ice dispenser failure on your own.

What to expect when you experience a Samsung refrigerator icemaker not dispensing issue

How is the refrigerator icemaker not dispensing issue fixed?

Correcting most refrigerator icemaker not dispensing issues involves replacing the dispenser assembly, auger motor, or PCB. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

Sears Home Services recommendations for a refrigerator icemaker not dispensing problem

When a refrigerator icemaker is not dispensing, it can be for many reasons. To avoid replacing unneeded parts, we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

What to look out for with a refrigerator icemaker not dispensing diagnosis

Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.