Samsung refrigerator stopped working

Why did my Samsung fridge just stop working?

Check for power

First, check to see if your refrigerator has power. If the control panel is dead or the interior light won’t turn on when you open the door, reset the house circuit breaker to see if the fridge will power up.

If the refrigerator doesn’t power up after resetting the breaker, test the electrical outlet for power by plugging a night light or similar item into the outlet to check for power. If the outlet is dead, have an electrician fix the outlet.

Troubleshoot compressor problems

When your refrigerator has power but the compressor isn’t running, follow the tips in this DIY video to troubleshoot compressor problems that will prevent the fridge from cooling:

Check the compressor start relay

Remove the machine compartment cover and check the condenser fan. If the condenser fan runs, then your compressor should be getting power because the compressor shares a circuit with the condenser fan motor on almost all refrigerators.

Unplug the refrigerator and unhook the start relay retainer clip. Pull the compressor start relay out of the refrigerator. Shake the start relay to see if it rattles. If it does, that's a tell-tale sign the relay is fried. Replace that part and your refrigerator may begin working again.

If the start relay doesn't rattle, you’ll need to check for continuity to confirm that it’s bad. Put the one meter lead into terminal 5 and the other meter lead into terminal 6.

If you detect an open circuit between those terminals then the meter will read 1 in the far left digit. You’ll need to replace the PTC relay.

If the start relay's okay, then you may have a defective compressor. Unfortunately, you’ll need to get a service technician’s help to replace a compressor, because that repair involves recovering Freon.

Check for thermistor problems

If your condenser fan wasn’t running, then you may have a defective electronic control board or a bad thermistor (temperature sensor).

Testing a thermistor in a refrigerator is fairly simple. Follow the steps in this DIY video to test the thermistor(s) in your refrigerator and/or freezer compartments:

Replace a thermistor if it isn’t working properly. This may restore cooling in your refrigerator.

If the compressor start relay and thermistors in the refrigerator are okay, then a problem with the electronic control board or a wiring failure may be preventing the compressor from running.

Follow the remaining troubleshooting tips in the video to find and fix the cause of the compressor failure or have a service technician visit your home and fix the fridge if you’re not able to repair the problem yourself.

What to expect when you experience a Samsung refrigerator stopped working issue

How is the stopped working problem fixed?

Correcting most stopped working problems usually involves replacing the compressor, evaporator or electronic control board. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

Sears Home Services recommendations for a refrigerator that has stopped working

When the refrigerator has stopped working it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. We provide Samsung refrigerator repair near you, and our technicians are experienced at diagnosing all types of refrigerator failures.

What to look out for with a refrigerator stopped working diagnosis

Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.