Why is my Whirlpool Fridge not Cooling but the Freezer Works?

Blocked Air Supply or Return Ducts

One of the first things to check when your fridge isn’t cooling properly is whether the air vent ducts between the freezer and refrigerator compartments are blocked.

Whirlpool refrigerators rely on air circulation to keep both sections cool. The freezer generates cold air, which the refrigerator then uses.

If the air vent ducts are blocked by food item, the cold air won’t make it to the fridge, leading to inadequate cooling. Sometimes, ice or frost can build up inside the duct and prevent refrigerator section cooling.

Check for any obstructions near the vents in the refrigerator and freezer section. The owner’s manual for your Whirlpool fridge typically shows where are vents are located.

Move any items that are blocking air supply or return vent ducts. If a duct is clogged with ice or frost, defrost the area to clear the clog.

Schedule refrigerator repair to have a technician fix the problem if you’re unable to restore cooling to the fridge on your own.

Dirty Condenser Coils

Condenser coils are responsible for releasing heat from the refrigerator and freezer. Over time, these coils can become clogged with dust, dirt, and debris, reducing their efficiency and causing your fridge to overheat and fail to cool properly.

In some Whirlpool refrigerators, this issue tends to affect the fridge section quicker than the freezer because the freezer is typically more insulated and houses the evaporator.

Cleaning the condenser coils is a fairly simple task. Unplug the refrigerator and locate the coils, which are often located at the back or underneath the appliance. Use a vacuum or coil cleaning brush to remove the buildup and restore proper airflow.

Here’s a video that provides more details and advice for cleaning the condenser coils:

If you want a Sears Home Services technician to visit your home and clean the condenser coils, schedule refrigerator maintenance service and we’ll complete this task for you.

Evaporator Fan Problems or an Automatic Defrost System Failure

The evaporator fan is what helps circulate the cold air from the freezer to the refrigerator. If the fan malfunctions or becomes obstructed by ice or debris, cold air won’t flow into the fridge, causing it to remain warm. While the freezer compartment will still work because it’s near the evaporator, the fridge section will feel the effects of poor air circulation.

The automatic defrost system melts frost off the evaporator fins every 8 hours or so to maintain efficient cooling throughout the refrigerator.

If the defrost system fails due to problems such as bad defrost bi-metal thermostat, broken defrost heater or wiring failure, the air passages through the evaporator fins will become clogged and air won’t reach the refrigerator even though the freezer will continue to cool.

Listen for any strange noises or lack of noise from the evaporator fan.

If the fan doesn’t run, troubleshoot fan problems as shown in this video:

If you hear loud buzzing noises from the fan, the fan blades may be hitting ice and frost buildup at the bottom of the evaporator due to a defrost system failure. If you find excessive frost on the evaporator (whether the evaporator fan blades are hitting the ice or not) troubleshoot the automatic defrost system as shown in this video:

Stuck Air Damper

The air damper controls the flow of cold air between the fridge and freezer.

If it becomes stuck or fails to open properly, cold air won’t make it into the fridge, resulting in poor cooling performance. This issue is often caused by a malfunctioning damper control or a mechanical failure.

Check if the air damper is opening and closing properly when the fridge is running. If it’s stuck closed or not responding to adjustments, you may need to replace the damper control or fix any underlying mechanical issues.

Thermistor Issues

The thermistor is a small temperature sensor that helps regulate the temperature inside the refrigerator section. It communicates with the fridge’s control board to ensure the right temperature is maintained.

If the thermistor malfunctions, it could send incorrect readings to the control board, causing the fridge to stay warmer than it should. While the freezer might still be cooling properly, the fridge will be affected.

If you're handy with electrical work, you can unplug the fridge and test the thermistor’s resistance using a multimeter to determine if it's the source of the issue. Here’s a video that shows how to check a refrigerator thermistor:

Control Board Malfunctions

The control board regulates the temperature and operation of the fridge and freezer.

If the control board becomes faulty, it can send incorrect signals to the cooling system, causing inconsistent cooling. Often, this results in the fridge not getting cold while the freezer still works as expected.

Diagnosing a control board issue can be difficult without professional help, as it may involve complex electronic components. If you suspect the control board is at fault, it’s a good idea to schedule refrigerator repair to have a technician inspect and replace the board if necessary.

Low Refrigerant Levels

Refrigerants are essential for transferring heat and keeping your Whirlpool fridge and freezer cool.

If the refrigerant level gets low, the freezer may still function, but the fridge will suffer. Low refrigerant can be caused by leaks in the system, which require professional attention to repair.

If you suspect a refrigerant leak or low refrigerant levels, schedule appliance repair service to have a certified technician visit your home and repair the fridge. They can locate the leak, repair it, and recharge the refrigerant to restore cooling efficiency.

Damaged Door Seal

The door seal around your fridge is an important component that keeps the cold air in and prevents warm air from entering.

If the door seal becomes cracked, torn, or worn out, warm air can enter the fridge, making it harder for the appliance to maintain a cool temperature. The freezer, however, may still function properly despite a damaged refrigerator door seal.

Inspect the door seal for any visible damage. You can test it by closing the fridge door on a piece of paper—if you can easily pull the paper out, it’s time to replace the seal.

Here’s a video that shows how to replace the door seal in a common type of Whirlpool fridge:

When your fridge isn’t cooling but the freezer is still doing its job, the problem usually lies in issues related to airflow, fan operation, temperature regulation, or even dirty coils.

By checking for these common causes and addressing them, you can restore proper cooling to your Whirlpool fridge.

If you're not comfortable troubleshooting these issues on your own, it’s always a good idea to have a professional technician repair the fridge.

Taking action quickly will help ensure your Whirlpool fridge runs efficiently and prevents food spoilage.