Sears Home Services
Sears Home Advantage
appointment lookup logoAppointment Lookup
telephone logo646-440-2692
RepairHome WarrantyHome ImprovementClean & MaintainShop Parts
Resource
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsResource CenterGlossary
sears home advantageSears Home Advantageappointment lookup logoAppointment Lookup
  1. Repair
  2. Whirlpool
  3. Whirlpool Refrigerator

Whirlpool Refrigerator not freezing

Common reasons your Whirlpool Refrigerator not freezing

The most common reasons your Whirlpool refrigerator isn't freezing are a faulty icemaker assembly, a malfunctioning PCB, or a locked compressor.

  • 11%

    11% of the time it's the
    Icemaker Assembly

  • 11%

    11% of the time it's the
    PCB

  • 7%

    7% of the time it's the
    Compressor

  • 71%

    71% of the time it's the
    Something else

  • Schedule your refrigerator repair now!

    We can help! Our service technicians have repaired over 15,000 Whirlpool refrigerators. We can fix yours no matter where you bought it.

    Call (646) 440-2692 or schedule online now.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Jake is a great person.

    He did a great job, the problem is with the refrigerator.


    Nancy V, Meridian, ID

    Great job

    Robert did a great job and was kind and courteous. He cleaned up everything. I would highly recommend using him.


    Karen K, Mount Laurel, NJ

    Service appointment

    Joe was very professional and knowledgeable technician who quickly found and fixed the problem. I would recommend for service again


    Tim R, Schaghticoke, NY

    Most common repairs needed to fix a Whirlpool refrigerator

    Icemaker Assembly Replacement

    A faulty refrigerator icemaker can have diverse effects, impacting various aspects of the refrigerator's operation, including its ability to make ice. Increased noise during the ice-making process could indicate a problem in the icemaker's components. A malfunctioning icemaker may lead to water leaks around the icemaker assembly, potentially causing water puddles in and around the refrigerator. If the bail arm fails to shut off ice production, it could result in the icemaker drawer jamming due to an overproduction of ice, potentially leading to damage to the drawer or adjacent shelf. The failure of other components in a refrigerator that stops cooling will affect ice production, so a thorough inspection of the refrigerator by a Sears Home Services professional is recommended for an accurate diagnosis.


    PCB Replacement

    A defective printed circuit board (PCB) can cause various issues in a refrigerator, such as a lack of power, insufficient cooling, and water leaks. The PCB, also known as the electronic control board, manages communication and power distribution among the refrigerator's components, including those responsible for temperature regulation, fan operation, the defrost cycle, ice maker, and dispenser functions. If the PCB fails, any or all of these components may stop functioning. Given the potential impact on multiple components, it’s advisable to have Sears Home Services professionals perform diagnostic tests on the board to determine if a replacement is necessary.

    Compressor Replacement

    A locked refrigerator compressor can exhibit several symptoms indicative of a malfunction. The most noticeable sign is a lack of cooling in the refrigerator compartment, leading to elevated temperatures and the potential for food spoilage. The freezer may also fail to maintain the desired freezing temperatures, resulting in no ice production from the icemaker or dispenser. Additionally, you'll observe that the compressor is unusually silent or fails to produce its typical humming sound during operation. In some cases, the compressor may attempt to start but fail, resulting in repeated clicking noises. The inability of the compressor to circulate refrigerant properly can affect the defrosting process, leading to ice buildup in the freezer. Furthermore, a faulty compressor could send a sudden influx of melting frost to the drain line, causing it to back up, preventing adequate draining, and potentially causing water leaks.

    What to expect when you experience a Whirlpool refrigerator not freezing issue

    How is the not freezing issue fixed?

    Correcting most refrigerator not freezing problems usually involves replacing the icemaker assembly, the PCB, or the compressor. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a refrigerator not freezing problem

    When a refrigerator won't freeze, it can be for many reasons. To avoid replacing unneeded parts, we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

    What to look out for with a refrigerator not freezing diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    Repair Refrigerator Resources

    A homeowner and technician troubleshooting a refrigerator not working problem.

    If your fridge isn’t working, these quick fixes can help.

    A happy family putting groceries away in their cheerful, modern kitchen.

    Explore the top five summer refrigerator problems, including cycling, leaks, and ice buildup, and find solutions to keep your fridge running smoothly with expert tips from Sears Home Services.

    7 min readAug. 20Refrigerator
    Father and daughter sharing a joyful moment at a kitchen table while drinking a refreshing glass of ice water.

    Master DIY repair tips for your refrigerator's ice maker this summer. Learn to fix common issues like blockages, motor problems, and ice makers that stop working

    6 min readAug. 15Refrigerator
    Discovering your refrigerator isn't cooling can be alarming.

    Is your refrigerator not working? Discover the top 5 reasons why and how Sears Home Services can help get it cooling again. Expert solutions are just a click away.

    3 min readAug. 14Refrigerator

    Glossary Terms

    Refrigerant is a chemical compound used in HVAC systems and refrigerators to absorb heat from the environment by cycling through states of evaporation and condensation, enabling the cooling process through its cycle of evaporation and condensation.

    R-12 refrigerant, also known as Freon-12, is a chlorofluorocarbon (CFC) compound that was once widely used in air conditioning systems, refrigerators, and aerosol propellants before its phase-out due to environmental concerns.

    CFC certification refers to the credentialing process that qualifies HVAC technicians to handle chlorofluorocarbons (CFCs) and other refrigerants in a manner that complies with environmental regulations. It is essential for professionals who install, maintain, or repair HVAC systems and refrigeration equipment.

    A refrigerator thermostat is a device within a refrigerator that regulates its temperature by turning the cooling system on and off based on the interior temperature compared to the set desired temperature.

    Additional possible Whirlpool refrigerator symptoms you may experience