Whirlpool Refrigerator not freezing

Why is my Whirlpool refrigerator not freezing?

Cooling problems in the freezer compartment of a Whirlpool refrigerator can be caused by dirty condenser coils, an air leak, a failed temperature sensor or a control system problem.

Follow these expert tips to find the cause of the freezer cooling problem and resolve the issue.

Clean the condenser coils

If you haven’t cleaned the condenser coils within the last year or so, dust and dirt on the coils may be inhibiting cooling in the freezer.

Clean the condenser coils as shown in this DIY video:

If you need to have a service technician clean the condenser coils for you, schedule professional Cleaning & Maintenance service for your fridge. We’ll send a Sears Home Services technician to your home to clean the coils. The tech will also inspect, adjust and perform maintenance on your entire refrigerator.

Inspect the freezer and refrigerator door gaskets

Loose, cracked, torn or damaged door gaskets will allow warm, moist air to flow into the refrigerator and freezer compartments. The moist air will cause excessive frost on the evaporator fins and clog the air channels between the fins. The freezer and refrigerator won’t cool properly when the evaporator fins are caked with excess frost.

Check the freezer and refrigerator door gaskets for damage such as cracks or tears.

Replace any door gasket that you find damaged.

Here’s a video that shows how to replace a refrigerator or freezer door gasket:

If you’re not sure that you can replace the door gasket on your own, schedule service and we’ll send a technician to your home to replace the door gasket for you.

Control problems preventing the freezer from freezing

A bad thermistor, wiring failure or defective electronic control board can prevent the freezer from cooling properly. A failure in the automatic defrost system will also cause warm temperatures in the freezer and refrigerator.

If you see frost on the back wall of the freezer, follow the steps in this safe DIY video to check the automatic defrost system in your fridge:

If you’re unable to find and fix the freezer cooling problem in your fridge, schedule service and we’ll send a technician to your home to repair the issue.

What to expect when you experience a Whirlpool refrigerator not freezing issue

How is the not freezing issue fixed?

Correcting most refrigerator not freezing problems usually involves replacing the icemaker assembly, the PCB, or the compressor. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

Sears Home Services recommendations for a refrigerator not freezing problem

When a refrigerator won't freeze, it can be for many reasons. To avoid replacing unneeded parts, we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of refrigerator failures.

What to look out for with a refrigerator not freezing diagnosis

Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your refrigerator problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.