Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
7.3k
Average Rating
4.9/5
Dave W
Hilton Head, SC, August 2024I was very disappointed with my Sears Home Service today. Your representative, Jeniel, was very professional and displayed good customer service. However, my concern is with the actual minimal amount of maintenance that was performed. Jeneil spent more time "pushing" the home service plan than in examining my existing washer & dryer. The last time I used your maintenance service the technician pulled the units out of the laundry closet, examined all connection fittings, cleaned (snaked) the dryer exhaust duct, examined outside exhaust flow and ran washer & dryer through several short cycles., & performed a computerized analysis of my systems. None of theses tasks were performed today. Jeneil told me these tasks are no longer part of the maintenance plan now. Have purchased nothing but Sears washers & dryers over the past 50 years because of quality & service. So sorry but it has probably come to an end.
Carl B
Bowie, MD, August 2024I ordered a technician to check out my LG washing machine, and took advantage of an offer to clean my dryer. The washing machine needs a new motor, and this was scheduled, and the cleaning occurred. I do not know what happened, and the technician seemed to be proficient, but on the first attempt after the cleaning the dryer does not work. The major problem with the service, is that Sears uses "Just Ask Me" to field complaints, and they do nothing, and there seems to be no way to get a response.
Patricia B
Boerne, TX, July 2024Very pleased with the service provided. Both men were very friendly and professional. Thank you to both!
Elby J
Sahuarita, AZ, July 2024Annually we get great service from Glenn for preventative maintenance of our Sears water softener. This year was no different, except he found out we had the possibility of leak in the system and went ahead and ordered the necessary parts for the fix. He is a very knowledgeable technician for the system who always takes his time to talk with the customer about the system.
Robert W
Park Ridge, IL, July 2024Jose was thorough, qiuck and efficient. I would recommend him to anyone.
Alicia Y
Sylmar, CA, July 2024Horrible. Bruce pretended he serviced by fridge. But he did not touch it. I called to get another service person to actually do the job.
Buffy B
Walland, TN, July 2024The technician was very rude. He did not look at what I needed him for. He did not check my washer. I paid for him to come to my home to repair a dryer. He was rude to my elderly mom, my husband and son.
Joseph D
Dekalb, IL, July 2024We are very disappointed with the service you rendered. The dryer you repaired didn't run a single load and it lost power.
Marleen K
Fort Myers, FL, July 2024This is interesting, because Peter D actually never did anything. He never even came into my house. If he showed up at my door, he never even knocked or gave me an opportunity to let him in. I was home all day. I am totally done with Sears.
Curry
Waldorf, MD, July 2024The technician never showed up even though I received an email that the technician has arrived. This is the same problem I had with Sears Master Protection Plan when I lived in South Carolina. I thought it would be different in Maryland with more subcontractors available for Sears to use. I will never buy another service plan from Sears again! When you call their customer service, you get someone of asian descent that you barely understand and they are no help. They simply reschedule your appointment and the technician doesn't show up on the new date either. I contacted VISA to request they pursue a refund since I paid for the plan on my credit card. Sears Protection Plan is a SCAM!!!