Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
7.3k
Average Rating
4.9/5
David S
Eucha, OK, October 2024This Man is professional, proficient, knowledgeable, friendly, clean, neat and I will request his service, when needed, again. He left his work area neat and clean. All in all he did a great job!
Terri B
Ellijay, GA, October 2024Tim is a pleasure to have working on appliances. Very knowledgeable and does the service very good. Came on time, had everything he needed. Well done.
Betty H
Decatur, GA, October 2024I had to reschedule my appointment because the technician arrived before my scheduled time. The technician (Rodney) arrived at 11:36am. My scheduled window time was between 1:00pm-5:00pm. I was not at home when he arrived. He also did not call before he came to at least let me know that he was on his way. That is totally unacceptable. If proof is needed, I also have pictures of what time he arrived via my security camera.
Andrea W
Woodstock, NY, October 2024The rating I have posted has nothing to do with Philip. He was very polite and understanding. I had requested a maintenance call for my washing machine. Unfortunately the company sent a refrigeration repair man. Not his area of expertise. I have since found out that "maintenance" and "repair" are two different departments and are handled differently. Those terms are very misleading. It was very frustrating to spend the day waiting for this person, who is probably very capable in his field, to arrive only to find out he can't do the work I needed done.
Lavonne C
Colorado Spgs, CO, October 2024I asked to have the refrigerator fully checked out. All the technician did was check the temperature. I am not satisfied with the service.
Eunice R
Chicago, IL, October 2024David arrived VERY LATE. His appointment time was 8 a.m. - 12 noon. He arrived at 1:15 p.m. and spent 5 minutes sitting in his truck, before he called to let me know he had arrived (I have security cameras and I saw him out my front window, to verify his arrival time---he told me that he was on the phone). He only worked on servicing my Boiler for 19 minutes. I have had previous techs work on my Boiler and seen them do a thorough job, which David did NOT do. I asked him about cleaning the cylinders, inside the Boiler and he said he had done so, but he DIDN'T . I can hear EXTREMELY well, and I didn't see nor hear the usual banging of the cylinders , as they are each taken out and individually cleaned and then put back in the Boiler. Nor did I see nor hear him vacuuming the inside of the Boiler, as the other techs have done. He received a call and told the person that called him that he'd be there in 15 minutes... he seemed eager to get to wherever he was going, iinstead of doing a thorough maintenance of my Boiler . I DON'T want him back at my home.
Stephanie L
Owensboro, KY, October 2024We were very disappointed with the work that was done. We needed our washer and dryer cleaned because we started to notice stains on our clothes. The washer and dryer in the home are old, been in the house prior to us moving in 3 years ago. We have no idea if it has ever been serviced. We have dogs so we knew there was going to be hair and dirt and that it would be kind of a dirty job since we didn't know if it had been cleaned before. We did not want to take it apart ourselves as we are not familiar with it and did not want to break anything. New appliances are expensive and that is not an expense we can afford right now, which is why we chose this service. I understand the equipment had some stains it is old. When the work was "finished" there was still dirt in the agitator, it look like it was attempted to be cleaned. I didn't get to see the inside before it was put back together so I can only imagine what it still looked like. I asked if the clogged part that I didn't know how to get to was cleared up, because you could tell it was still clogged. He said he got it the best he could and scrubbed and scrubbed. I had to ask how to take the agitator out because I knew I had to go back to unclog it. He told me everything was good, he was paid, and he left. After he left I had to have my husband take out the agitator and it was still clogged and had left over softener and scum left behind. I was able to get it cleaned and clear. Then, we went to use our dryer. He said he vacuumed it and it was good to go. It was broken. We found a piece that was supposed to latch the front of the machine on the floor. We had to fix the front because of that latch and one of the bolts was stripped. On top of that he didn't even connect the vent. We also found a clip on the floor that we have no idea which machine it belongs to. The whole entire reason we chose this service was so we didn't break anything. I can only hope my machines last. Horrible! Do not recommend!
Paula K
Elmira, NY, October 2024Great service. .. very informative when asking questions thorough job when cleaning the dryer
Carl S
Coatesville, PA, October 2024Ricky was pleasant but the first time I used the washer after his visit it leaked a lot. Didn't have any problems prior to his visit. Had to reschedule another visit for the leak. Evidently, Ricky hadn't tightened everything up!!!
Sharon M
Irvine, CA, October 2024Tried to convince me that I should replace my washer and buy a new one. He asked why do you want to spend so much money on an old machine. I thought it was very rude. I would give him a -score if I could.