Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.8k
Average Rating
4.9/5
Jacqueline Q
Colchester, VT, December 2024I didn't appreciate the mess I had to clean up after Jeff checked out my washer. Water all over my basement floor. Using many of my towels to clean my basement floor.
Kevin J
Parker, CO, December 2024Technician never showed up and fraudulently signed the work order to close out the ticket
David S
Clinton, MS, December 2024Having waited all day for the Washer checkup, I discovered the invoice had the wrong phone number. Thus, William cancelled out the order. I realize it was not his fault but in house was. That is not satisfactory since the arrangement had, to my knowledge, the correct land and cellphone.
Bruce E
Copperas Cove, TX, December 2024The tech for my dryer called this morning gave me a time then no showed
Michelle C
Lexington Pk, MD, December 2024I am not happy with the Tech Hung H nor Sears Home Warranty and I would like to immediately cancel my Sears Home Warranty plan !!!!! Also, very poor customer service with long wait time !!
Ty
Mooresville, NC, December 2024Technician arrived about 4 hours late with no update given until about 30 min before arrival (12:30 PM expected vs 4:30 PM arrival). Technician stated they rang doorbell but neither myself nor my dogs heard the doorbell ring. I heard a car door close outside and walked outside to see the technician leaving, I waved at him and he got out and said he had canceled the appointment because he thought I wasn't home. He then stated he wouldn't be performing the work because he had cancelled the appointment and I said that wasn't my problem to figure out, it was his because he made the mistake since he also stated he hadnt knocked after he rang the doorbell. I asked him to perform the work and he acted indignant I asked him to do his job since he'd already closed the work order. He finally did come inside and perform the inspection to some degree but he was in the house for less than 2 minutes so I doubt he did the work. We all make mistakes but I expected my tech to own his mistake and tell me he would handle all issues, he failed.
Barbara L
Pensacola, FL, November 2024Was supposed to have a maintenance call but technician never showed up.
C B W
Palm Desert, CA, November 2024As I already wrote, Ramon was very professional and polite. Please send him again next year.
Katie G
Estero, FL, November 2024The online service update said tech would be here at 8:30am so I rushed and got everything in order then waited all day as the website kept updating with later and later times. I was stuck at home not able to do laundry only for the tech to call me at 3pm and say they basically don't do the service I requested. "No dryer vent cleaning and just use baking soda and vinegar to clean the washing machine." Thanks for wasting my time.
Richard S
Salina, KS, November 2024Your scheduling dept. Sucks! We had 2 separate appt dates that were scheduled and no one came by or called. Today the show up...we had no idea they were coming today. I'm very fed up with them!