Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.8k
Average Rating
4.9/5
Roland F
Lake Bluff, IL, July 2024Service people who came were pleasant, and did good work. Getting a service person to come and do fo;;ow up repairs on our dishwasher VERY POOR - that is no one has come yet though there have been 3 appointments scheduled so far with no response. Parts to repair the dishwasher are still sitting in our living room in the boxes.
Fred B
Corte Madera, CA, July 2024Very nice work
Michael B
Haymarket, VA, June 2024At the beginning his demeanor was very different than at the end. I think it was because he thought I was recording him halfway through but I was just holding the phone to my chest as I have severe nerve damage. Regardless even though we became so at friendly at the end that was his start he did not want me to come out and watch him and when I did he claimed it was all fixed and done and wanted me to sign it before he even checked the pressures or took it apart. I refuse until he did the work and then I came out there with the phone to my chest just because it hurt my hand and I have serious nerve damage as recently diagnosed by John Hopkins hospital. He then proceeded at my request to try to check the pressures but he didn't as he wasn't sure what was wrong with his equipment he said but it didn't show any pressures. He then hooked it to the second machine and it didn't show any pressures. Therefore he couldn't have shown any of the work done in the beginning when he wanted me to sign the fact that there had been done. He said this was because of the system the way the system signs the software but that hasn't happened in the last 12 years so I don't know. Maybe this offer has changed in last 12 years but he was successful and having me sign it after he thought the recorder was on or at least I think he did I can't prove that was a case. I signed it after each machine as best I could. My hand was shaking. After he finished checking the second machine that the pressures worked and got that working you change it to the first machine and then all of a sudden the pressure was able to be measured. He said at 72° anything over 100 is acceptable. I don't know that that's true or not but I do know that the last person that was here said there was a leak in the second valve and needed to be checked in very hot temperature is to see the pressure causing the condensation on the valve. At least that's what I remember. He was a very informed and smart person working on my ac.
Jim P
Long Beach, CA, June 2024Tech late beyond appt window He did not have a water hose in order to clean my filters. He did not clean up his mess before he left I think he was in a hurry to be done for the day
Thomas M
E Stroudsburg, PA, February 2024He did not perform all the required annual maintenance tasks. Please send someone else to finish the job.
Carlos G
Winter Park, FL, January 2025David was sent for maintenance of my microwave and I don't have a microwave purchase
Lynnette K
Sahuarita, AZ, December 2024Very unhappy because I got no callback to repair my washer and dryer
Lynnette K
Sahuarita, AZ, December 2024My appliances were not fixed. No one has called back with a maintenance repair.
Lynnette K
Sahuarita, AZ, December 2024he just said my washer and dryer needed some maintenance that he would reschedule a maintenance. I've received nothing but the runaround.
Casey
Williamson, NY, December 2024He did not clean anything and was only there for about an hour and I did the kitchen and washer bunble didn't take the coupon I had either. Will not ever use again. The plastic ring is not stained i took a white rag and wiped it there was still dirt that came off it I don't think he even tried.