Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.8k
Average Rating
4.9/5
Edward M
Sarasota, FL, August 2024The technician was a little abrupt, and seemed to be calling someone as he was analyzing our dryer noise…seemingly looking for advice. Either way, the dryer is still loud.
Ewart A
Chicago, IL, August 2024RARA RARA !!!! SPECTACULAR !!!! CUSTOMER SERVICE AGENTS ARE PLEASANT PATIENT KIND HELPFUL SKILLFUL AND TRUTHFUL !!!!
Tina R
Nashville, TN, August 2024The initial appointment made over telephone was 8am-Noon Wednesday. Then txt from you changed it to Noon-5pm without asking. Then he called to say he could not come till much later. At 6:30pm I called to tell him we would need to reschedule. Later Wednesday night he called to ask if 8:00am Thursday would work. I said yes. He called at 8:30 Friday morning to ask my address and then tell me he was about 8 minutes away. He did show up and did service both the refrigerator and clothes dryer as requested.
Dina S
Tunkhannock, PA, August 2024George was here to service my appliances. It is always a pleasure to have him here to work on them and to also just chat with him. He explains everything that he is going to do and then when he has completed everything will walk you though it all as well. He also gives you helpful advise for upkeep.
Stephen S
Clairton, PA, July 2024Charles was very thorough and informative. He arrived on time Thank you
Elina M
Pasco, WA, July 2024I wasn't happy with the services recently provided. I have a Sears Protection Plan that didn't include Appliance Maintenance. When scheduling a refrigerator maintenance appointment, the Sears Representative told me that I would need to pay out of the pocket since my plan doesn't have the coverage. I agreed to pay for the service. My refrigerator is in excellent condition; I just wanted the technician to check it to make sure everything is working properly. I asked the technician to open the back of the refrigerator to check everything there, but I was told that it requires electrical license and they are not supposed to do that. I'm not sure why I made this appointment if no services were performed on my refrigerator. Two years ago I had an appliance maintenance coverage, and the technician not just cleaned the fridge, but he also opened the back of the refrigerator, vacuumed it, cleaned the freezer, on top of checking the garbage disposal and water heater. I was very satisfied with the services provided two years ago in 2022. It appears Sears changed the policy, and nowadays the maintenance technicians are not capable to perform quality service. I was charged for that service, although I wasn't sure what they charge me for. Bad experience.
Jill W
Corpus Christi, TX, July 2024He was not the least understanding that what he was telling me about the services to be rendered was not what I was told when I made the appointment. I was told that the day before the appointment I would be given a two hour window of when the technician would arrive. He told me "they lied" and expected me to suddenly be fine. I received notice the technician was on the way and he was there within 10 minutes of being notified which is a problem when the client has three dogs to lock up for the technician's safety. He got the washer going again by merely plugging it into another outlet. It seems like he only looked at the dryer. He handed me his phone and said "sign here" saying I had to sign "a couple things for the dryer" but I could not see what I was signing as the entire phone was blank other than the word signature. When I inquired about what exactly I was signing he got irritated. The lack of communication and integrity within this company is deplorable. I will never call for service again.
Michael Mulcahy
Alexandria, VA, July 2024I had arranged on 7/17 for a tech to inspect both my covered washer and dryer this morning 7/18. I specifically requested that both be done on a single visit. The tech who came was adamant that he could not inspect the washer, only the dryer, and was very unpleasant to my wife about it. Finally, he did ensure that the washing machine also was functioning properly. He could benefit from some coaching in breaking bad news diplomatically.
Shannon P
Hampton, GA, July 2024The technician didn't have the needed part and left in the middle of the service call to take an hour lunch break. No sure how that is keeping the customer satisfied when this customer works nights.
Wayne Y
Lombard, IL, July 2024The price was really weigh too high us , was not what we had expected , it really caught us by surprise , ridiculous price !!!