Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.0k
Average Rating
4.9/5
Alisha M
Saint Hedwig, AK, September 2024Washer was turned on was told by the sound a part needed replaced. (Wasn't cleaned.) Dryer was looked and and pulled out some lint was removed. Although where the lent trap is nothing was cleaned full of dirt in the bottom. What's the point of sending someone out to do a half *** job. I could clean it myself and do that "good" of a job. Will not use the service again.
Susan M
Alachua, FL, September 2024Eduardo was very pleasant, knowledgeable and was able to fix the problems with the washer. Very happy with the service.
Gladys M
Saint Charles, MO, September 2024Robert was nice and did what he had been sent here to do, but it wasn't even close to what I had requested. I called about dishwasher and treadmill!!!!! Maybe get a real person to handle your customer contacts, or you may wind up with no customers.
Maria S
Fresno, CA, September 2024I made an appointment for my yearly maintenance for my washer and dryer! Ron took about 10 minutes to do both that including coming to ask for my signature twice to get paid 😂🤷🏼♀️🤦🏼♀️
Raquel
Riverside, CA, September 2024It seen as though technician didn't want to work. He diagnosed prior to taking dryer apart. I don't want to do business with this person again.
Jose M
W Hempstead, NY, September 2024Nothing good I can said, probably I will call you again but do not send the same person He did not wants to move the refrigerator and I'm 72 years old
Angel M
La Puente, CA, September 2024Sears home warranty service is garbage. Not organized, cannot get a replacement after several repairs , customer service is trash cannot get a us connection, cannot speak to a manager to get resolve on my repairs. Instead they say it's being escalated and escalated and escalated after months of not getting my refrigerator serviced, replaced or repaired still waiting on parts, as for other appliances technician came and we were told that the appointment was not under warranty which my warranty is active and not expired I can see how Sears service has gone down the drain. I wish that I can find a better warranty service and other place where I can buy my appliances Very lousy customer service Except for the Spanish speaking customer services.
Judy G
Tallahassee, FL, September 2024He was unable to help me. Said he did not have proper equipment to clean my dryer duct.
Karl W
Copley, OH, August 2024Nick was great. Answered all my questions and was courteous and professional.
Jenny B
Secaucus, NJ, August 2024Very bad. The person who came to do maintenance came with a vacuum cleaner that doesn't work. He only vacuumed the filters of the dryers and with the same vacuum cleaner in poor condition he vacuumed the hoses of the washing machines . That's what I do as a routine. Unhappy with the Sears service