Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.0k
Average Rating
4.9/5
Joseph D
Dekalb, IL, July 2024We are very disappointed with the service you rendered. The dryer you repaired didn't run a single load and it lost power.
Marleen K
Fort Myers, FL, July 2024This is interesting, because Peter D actually never did anything. He never even came into my house. If he showed up at my door, he never even knocked or gave me an opportunity to let him in. I was home all day. I am totally done with Sears.
Curry
Waldorf, MD, July 2024The technician never showed up even though I received an email that the technician has arrived. This is the same problem I had with Sears Master Protection Plan when I lived in South Carolina. I thought it would be different in Maryland with more subcontractors available for Sears to use. I will never buy another service plan from Sears again! When you call their customer service, you get someone of asian descent that you barely understand and they are no help. They simply reschedule your appointment and the technician doesn't show up on the new date either. I contacted VISA to request they pursue a refund since I paid for the plan on my credit card. Sears Protection Plan is a SCAM!!!
Kathleen S
Buffalo, NY, July 2024Technician diagnosed the problem as a plugged water line. He "cleared" the line. As of today, 7/11/24, there is still significant water collecting under the bottom most drawer.
Gwen V
Honolulu, HI, July 2024Debating Argumentative Not a listener Could not get a word in My home number obsolete! Did not check motherboard, hoses, electrical
Cheryl S
Sacramento, CA, July 2024Xer was the technician that fixed my washing machine. Abdul was not involved.
Debora M
West Chester, OH, July 2024The Sears technician, Ethan, never showed up! Why was my appointment cancelled?!
Val
CA, July 2024Not the best service today. Other techs were amazing but today it was just not there.
Vicki P
Eatonton, GA, June 2024Unfortunately, I cannot give a good rating. He was so busy telling me what he could not do; I felt he couldn't do much of anything. He changed the wheels around the dryer drum I guess, but he says it may still squeal a bit if overloaded. Well, he left the wheels, they don't look worn out. But he didn't reattach the vent from the dryer to the wall. He didn't fix the door that is scraping because it wasn't closing properly. he didn't push the dryer back in place, but that is because he didn't attach the vent! Then for washer, I was told he would give a yearly cleaning, and he said no, he was only to check to see if it is running properly which he said it did, but I know it doesn't pull the soap down into the washing machine as it should. I asked him to look at that, but no, he couldn't. And he didn't clean the machine at all. I won't call sears back again. You were once a great company; don't know what has happened to you now.
Sandra P
Addison, IL, June 2024This technician was so rude, disrespectful, & very unpleasant. He had an awful attitude the minute he walked in my front door, felt like I was a disservice to him. Seemed like he was mad at the world, angry to be here, & clearly brought it to my home. He was in & out in 10 minutes.