Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.0k
Average Rating
4.9/5
Robert Bieth
Prescott, AZ, February 2024You're installer repairman failed to fulfill all parts of the contract. I'd like to have this satisfied.
Eva V
White Plains, NY, February 2024James has been to our home 5 times and each time he has came nothing has been solved. When our boiler was not working he told us it was a problem with the tank itself and when seeking external work we found out that was not the case. He also has not ever checked our boiler but just only looked and made a guess which it unacceptable. I don't know how Sears still employs this technician when he never knows what he is talking about and if he is doing this to us who knows how many other customers are experiencing the same problem with him. This man should be fired and not be able to continue to work for Sears. If Sears does not not take action this goes to show how unreliable and useless this company has become starting with its "Senior Technician".
Michele M
Brazoria, TX, February 2024He is a smoker. I hate the smell of cigarette smoke. My whole home reeked of cigarette smoke. :(
Diane E
N Fort Myers, FL, February 2024This was the worst service call. He did the least he could do. He didn't clean the dryer. My husband had to show him how to open it up. Not sure what he did. He never turned the dryer on. If he did he would have heard the sound it was making. But I guess because it was the last day of the warranty, sears didn't want to fix anything. I'm not a very happy customer 😒 Ms Ernest
Suzanne Allen
Roan Mountain, TN, February 2024Was to clean. Did not open or touch machine. I had alert which he did not fix just told me how to bypass it.
Patty S
La Mirada, CA, February 2024Isaac brought a trainee with him for the appointment. What a joke. I stayed in the garage with them. They were not going to vacuum out the dryer until I told them to. The only thing they did to the washer was run part of a medium load. Isaac did not listen to my concerns he just told me the noise I heard when the washer was spinning was normal. I was very disappointed. I would like to have a list of procedures for maintenance on a washer and dryer. Very little was done. I do not want those technicians back. Bad
David B
Evansville, IN, February 2024One of the worst workers I've ever had from Sears, was here 30 minutes even if it was that long. Run the test on washer, the dryer he didn't do much of anything. I've always had them take the cover off dryer and clean out all built up lint, I said something to him about it and he ignored what I said. That's one of the biggest reasons why I'm not renewing my contract for service for my appliances. You can't get nobody to do anything anymore.
Priscilla N
North Miami, FL, February 2024My technicians didn't show! It's 5pm. No call, no email and no show! I've been here waiting.
Nilsa O
San Juan, PR, February 2024I dont no repair It. The problema was not resolver. Pay for nothing. I want my money back.
Dennis F
Glenwood, IL, February 2024Very little effort. Outer shell was not removed. Not sure how it is possible to clean without removing the shell