Welcome to the Help Center

We're here to help you find a solution

Frequently Asked Questions

How much does it cost to have someone come out?

We charge a diagnostic trip fee (typically between $90 and $150) which is waived if you proceed with the repair.

The website claims the service I need is not available in my area. What can I do?

Call our customer service agents at 1-802-552-4364 and we'll assist you with getting the service that you need.

Can you give me an estimate for the total cost of repair over the phone?

No. Our tech will need to visit your home and diagnose the appliance to determine the parts and labor needed for the repair.

Can you give the tech some information (such as gate code, doorbell broken or dog in the yard)?

Add special instructions in the Service Scheduler when you set up your repair appointment. Call 1-802-552-4364 if you forget.

How do I cancel my repair service?

Use our Order Lookup tool or call customer service at 1-802-552-4364 to cancel your service before the technician’s arrival.

How do I reschedule an appliance repair appointment?

Use the Appointment Lookup tab at the top of the webpage to find and reschedule the service or call 1-802-552-4364 to reschedule.

How fast can I schedule my repair appointment?

Same day and next day repair service appointments are often available in many areas.

What if you repair my appliance and the same problem occurs? Will you charge me to come out a second time?

You typically won't be charged again for parts or labor to fix the same problem if caused by defective parts or workmanship by us.

What hours are your call center agents available?

Monday through Friday from 6:00 AM to 10:30 PM CST and on Saturday and Sunday from 7:00 AM to 9:00 PM CST.

What are you looking answers for?

Repair

Maintenance

Home Warranty

Latest Resources

Title image for article on maximizing home value.

Top 10 Ways to Maximize Your Home's Value

14 min readMay. 23

Get expert tips from Sears Home Services experts on maximizing your home's value.

HVAC

Make Your Home Maintenance Plan for 2026

15 min readMay. 23

Get ahead of the game and make your home maintenance plans for 2025 with Sears Home Services.

Kitchen Appliances

Image of family enjoying a well-maintained and safe home.

Spring Home Maintenance Checklist: Let's Get It Done

6 min readMay. 21

Get your home ready for spring with our comprehensive 2025 home maintenance checklist.

HVAC

Image of a house in the winter as the title image for the winter checklist article.

Winter Ready: Your Ultimate Home Care Checklist for the Cold Season

4 min readMay. 21

Get your home ready for winter with this helpful checklist from our Sears Home Services experts.

HVAC

Glossary Terms

What is a Dishwasher End Panel?

A dishwasher end panel is a finishing piece installed on the exposed side of a dishwasher, primarily when it is at the end of kitchen cabinetry, to ensure a seamless and aesthetically pleasing look in the kitchen.

What is a Dishwasher Diverter Motor?

A dishwasher diverter motor controls the direction of water flow to different spray arms within the dishwasher, ensuring optimal water distribution during each wash cycle for thorough cleaning.

What is a Capacitor in an AC Unit?

A capacitor in an AC unit is an electrical component that stores and releases electrical energy to help start the motor and stabilize the voltage during operation.

What are ENERGY STAR Appliances?

ENERGY STAR appliances are energy-efficient products that meet the strict energy efficiency specifications set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. These appliances are designed to use less energy and water, leading to cost savings and a reduced environmental impact.

Recent Appliance Symptoms

Amana dishwasher won't drain

The most common reasons your Amana dishwasher won't drain are a failed drain pump, faulty pump and motor assembly or a cracked drain hose.

Kenmore Elite refrigerator stopped working

The most common reasons your Kenmore Elite refrigerator stopped working are a locked compressor, damaged evaporator or a defective electronic control board.

Maytag refrigerator stopped working

The most common reasons your Maytag refrigerator stopped working are a locked compressor, damaged evaporator or a defective electronic control board.

Bosch dishwasher no heat

The most common reasons your Bosch dishwasher has no heat are a defective electronic control board, clogged water valve or a broken detergent dispenser.

Kenmore Elite microwave no power

The most common reasons your Kenmore Elite microwave has no power are a bad thermostat, malfunctioning electronic control board or a broken switch.

Kenmore refrigerator noisy

The most common reasons your Kenmore refrigerator is noisy are a faulty ice maker assembly, defective electronic control board or a locked compressor.