Welcome to the Help Center

We charge a diagnostic trip fee (typically between $90 and $150) which is waived if you proceed with the repair.

Call our customer service agents at 1-802-552-4364 and we'll assist you with getting the service that you need.

No. Our tech will need to visit your home and diagnose the appliance to determine the parts and labor needed for the repair.

Add special instructions in the Service Scheduler when you set up your repair appointment. Call 1-802-552-4364 if you forget.

Use our Order Lookup tool or call customer service at 1-802-552-4364 to cancel your service before the technician’s arrival.

Use the Appointment Lookup tab at the top of the webpage to find and reschedule the service or call 1-802-552-4364 to reschedule.

Same day and next day repair service appointments are often available in many areas.

You typically won't be charged again for parts or labor to fix the same problem if caused by defective parts or workmanship by us.

Monday through Friday from 6:00 AM to 10:30 PM CST and on Saturday and Sunday from 7:00 AM to 9:00 PM CST.