Welcome to the Help Center

We're here to help you find a solution

Frequently Asked Questions

How much does it cost to have someone come out?

We charge a diagnostic trip fee (typically between $90 and $150) which is waived if you proceed with the repair.

The website claims the service I need is not available in my area. What can I do?

Call our customer service agents at 1-800-665-2127 and we'll assist you with getting the service that you need.

Can you give me an estimate for the total cost of repair over the phone?

No. Our tech will need to visit your home and diagnose the appliance to determine the parts and labor needed for the repair.

Can you give the tech some information (such as gate code, doorbell broken or dog in the yard)?

Add special instructions in the Service Scheduler when you set up your repair appointment. Call 1-800-665-2127 if you forget.

How do I cancel my repair service?

Use our Order Lookup tool or call customer service at 1-800-665-2127 to cancel your service before the technician’s arrival.

How do I reschedule an appliance repair appointment?

Use the Appointment Lookup tab at the top of the webpage to find and reschedule the service or call 1-800-665-2127 to reschedule.

How fast can I schedule my repair appointment?

Same day and next day repair service appointments are often available in many areas.

What if you repair my appliance and the same problem occurs? Will you charge me to come out a second time?

You typically won't be charged again for parts or labor to fix the same problem if caused by defective parts or workmanship by us.

What hours are your call center agents available?

Monday through Friday from 6:00 AM to 10:30 PM CST and on Saturday and Sunday from 7:00 AM to 9:00 PM CST.

What are you looking answers for?

Repair

Maintenance

Home Warranty

Latest Resources

How Does a Gas Oven Work?

8 min readNov. 19

Learn how a gas oven works and get tips on how to safely use it.

OvenAppliance 101

8 Common Mistakes People Make When Buying a Refrigerator & How to Avoid Them

4 min readNov. 19

Buying a refrigerator is a big decision that requires careful planning to avoid costly mistakes. Learn how to choose the right style, measure your space, and make environmentally friendly choices with ease.

Refrigerator

How Does a Ductless Air Conditioner Work?

6 min readNov. 19

Learn how a ductless air conditioner works and how to keep it in top shape.

HVACAppliance 101

A joyful moment unfolds as a father and his child share the simple pleasure of folding laundry together

Why Does My Dryer Squeak Until It Warms Up?

8 min readNov. 19

Explore why your dryer squeaks until it warms up and how to fix it. Learn about common causes and get DIY maintenance tips to ensure your dryer operates smoothly and quietly.

Dryer

Glossary Terms

What is a Furnace Condensate Pump?

A furnace condensate pump is a device installed in HVAC systems, particularly high-efficiency furnaces, to collect and automatically remove the water (condensate) produced during the heating process.

What is a Furnace Door?

A furnace door is a crucial component of a home heating system, providing access to the interior of the furnace for maintenance, repairs, and inspections. It helps in maintaining the system's efficiency and safety.

What is a Furnace Fan?

A furnace fan, also known as a blower, is an integral component of your HVAC system that circulates air throughout your home, ensuring consistent temperature and air quality.

What is a Furnace Filter?

A furnace filter is a component installed in HVAC systems to trap and remove dust, pollen, and other airborne particles from the air, enhancing indoor air quality and protecting the furnace's inner workings.

Recent Appliance Symptoms

Whirlpool washer won't stop filling

The most common reasons your Whirlpool washer won't stop filling are a clogged water valve, a bad water-level pressure switch, or a malfunctioning electronic control board.

Whirlpool washer won't spin or drain

The most common reasons your Whirlpool washer won't spin or drain are a seized gearcase, a broken motor, or a failed door switch.

Whirlpool washer won't turn off

The most common reasons your Whirlpool washer won't turn off are a malfunctioning electronic control board, broken motor or a jammed door lock assembly.

Whirlpool washer won't start cycle

The most common reasons your Whirlpool washer won't start cycle are a malfunctioning electronic control board, jammed door lock assembly or a faulty user interface.

Whirlpool washer vibrates

The most common reasons your Whirlpool washer vibrates are a damaged suspension rod, malfunctioning electronic control board or a dead fan.

Whirlpool washer rinse cycle not working

The most common reasons your Whirlpool washer is experiencing the rinse cycle not working are a broken lid switch, a bad water-level pressure switch, or a malfunctioning electronic control board.