Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.0k
Average Rating
4.9/5
Pamela Bland
Colorado Springs, CO, August 2024Brandon was prompt, professional, accessible, friendly, knowledgeable, great listener and thorough! Such a pleasure! Thank you, Brandon!!
Lee V
Williamstown, MA, July 2024He didn't put the machines to their pieces and he didn't address the stain problem. That was pieces not pieces pieces PACE
Alexis B
Jamison, PA, July 2024Donald himself was very nice and knowledgeable, however, I was informed that the service I was receiving was basically unnecessary. He also was supposed to clean and run a service on my washing machine, and left it dirtier than when he arrived, which is confusing. Would highly suggest a refund
David O
Alameda, CA, July 2024We are very impressed with the level of service we received from Patrick. He updated us on his arrival status and did a thorough job in performing maintenance on our appliance. He was professional and courteous. Seriously, the service person we had prior only ran diagnostics and was gone in a blink.
Nathan C
Pensacola, FL, July 2024Mr. Andrew H. was polite and professional, would have appreciated, when pulling out Frig, I always clean wall, tile floor, etc. He vacuumed the coils in the back, however, last Tech did/ and let me do some more cleaning. I felt rushed with this appt. we always try to be 'ready' when Tech comes and also assist. Also give Treats for coming.
John M
Durham, NC, July 2024He was ok but very late in showing up without a call
Randy S
Modesto, CA, July 2024Technician was timely and good but broke my Snatra mannequin. Can you make this ok?
Thomas M
Arlington Hts, IL, July 2024I understand part of his job is to inform customers of upcoming changes in maintenance agreements and what may become available in the future, but it seemed Oscar was more interested in selling me a new maintenance agreement now, even though out agreement doesn't expire until November. Almost like there is a monetary incentive for repairmen to sell new maintenance agreements. Not sure that's what their job should be, and company management should let repairmen concentrate on needed repairs and not become salesmen too.
June M
Oakland Gdns, NY, July 2024The gentlemen arrive tried to charge a different price…….then asked for 800+ dollars for an ignition device/ labor for the oven. The oven was working and now its not…..The language was also a barrier and he was a bit aggressive did not like me questioning him…..
Tanya T
Alexandria, VA, July 2024The repairman was scheduled between 12:00 and 4:00 but didn't arrive until 6:00. I was not notified that the individual was running late. While the repairman was working on the dryer, the individual inadvertently cracked the faceplate on the washing machine. The individual tried to obtain a replacement but informed me that the washer was old and parts were unavailable. The faceplate was not cracked prior to the service on the dryer. I was in the kitchen when I heard a loud noise but did not go to investigate. The repairman asked me to come back and when I did, he asked if the faceplate was cracked prior to his arrival to the appointment. It was not cracked prior to the work on the dryer. If I had broken the faceplate, I would have called Sears to come and replace it.