Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.0k
Average Rating
4.9/5
Deanna B
Scotch Plains, NJ, September 2024It's not fair to the technician nor to the customer to have him service an appliance he has not been fully trained to service. I am always present and observe every technician's visit. Ethan is a nice young man, but he clearly does not have all the training needed to service the appliances he was assigned to do.
Marie G
Hacienda Hts, CA, September 2024First, he arrived earlier than anticipated, which was great for me!! Second, he seemed very thorough in servicing my washer and dryer and was very fast about it. Very friendly too. Thank you.
Customer 55
Arlington, VA, September 2024Tech appeared very competent, but was somewhat upset about having to do a routine service call when nothing appeared broken with the washing machine. Informed us that unless something was broken we should not call for a preventative maintenance visit under the Sears warranty. This was news to us and we would ask that Sears confirm this.
Geraldine N
Centreville, MD, September 2024I could smell the cigarette smoke before he got to my door and I didn't want that in my home. He did not seem to understand the definition of " box " when I was trying to give him a history of my appliance and what it was doing now. He did not like my attitude and walked out. He should be fired.
Jack T
Tempe, AZ, September 2024Victor was an awesome technician. Very knowledgeable and helpful. Great job
Norma A
Rio Grande Cy, TX, September 2024I don't know what he did He went to do maintenance He just said everything was ok
Kathleen J
Salem, MA, August 2024Rudy was very nice and informative. My issue is with scheduling, my time kept being pushed out with barely a call. I would rather under-promise and over-deliver.
N
Santa Cruz, CA, August 2024Was hoping for a more thorough clean of the units. But the technician was kind and friendly.
Lynnette C
Broken Arrow, OK, August 2024Rick was very thorough & helpful & efficient many thanks
Cynthia R
High Falls, NY, August 2024Everything was just fine. I had trouble making the appointment, but once it was made, he came on time and I realized, the technician is only supposed to do very little, no cleaning. I had to get out my vacuum and dust behind the appliances myself, but at least they were checked and found to be in good order.