Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.8k
Average Rating
4.9/5
Alexander D
Valrico, FL, August 2024My wife was home - I was not home I came as soon as she called me. Maybe it took me 15 minutes, When I got home he was gone. Basically, I would like to know exactly was involved in the maintenance visit !?!? Please can someone advise me Alex D'Atri
Afzal K
Monroe Township, NJ, August 2024Very disappointed at Sears' service. They sent someone for servicing my dishwasher who never had his hands on a dishwasher. I've been a long time sears' customer for their home services. Always was happy and always spoke highly. But this time was a disaster.
Gloria A
Bowie, MD, August 2024Unfortunately, he came way before the 1PM-5PM appointment time frame, came with no towel or vacuum (asked if we had one, we gave him one our towels) and brought an attitude. He lives close to us so I understand he wanted to get us in early (8:30-45am). I didn't mind, but I prefer techs arrive at the allotted time and prepared with all their tools. If customers are supposed to have certain items for the techs ready, Sears should tell us. We were under the impression that techs have all their necessary tools to complete the job, we got the washer/dryer bundle for cleaning and maintenance. I'm surprised of the service we got, in a disappointed way. I hope we have a better experience next time.
Teresa K
Whitman, MA, August 2024There was still a ton of dog hair in the folds of the washer door and it wasn't cleaned well at all. Both drums are shiny clean but I could have done that myself. I will never use this company again nor will I recommend you. I will be telling everyone how terrible this was.
Lalesa D
Cleveland, OH, August 2024This was the quickest maintenance check I've ever experienced. He never pulled my refrigerator out to check the fan or back of the refrigerator. He didn't open the refrigerator. He put a yellow and black diagnostic tool on the refrigerator and stated " I was all set". I feel like I was shorted and would like for someone to do a thorough inspection please.
Dave W
Hilton Head, SC, August 2024I was very disappointed with my Sears Home Service today. Your representative, Jeniel, was very professional and displayed good customer service. However, my concern is with the actual minimal amount of maintenance that was performed. Jeneil spent more time "pushing" the home service plan than in examining my existing washer & dryer. The last time I used your maintenance service the technician pulled the units out of the laundry closet, examined all connection fittings, cleaned (snaked) the dryer exhaust duct, examined outside exhaust flow and ran washer & dryer through several short cycles., & performed a computerized analysis of my systems. None of theses tasks were performed today. Jeneil told me these tasks are no longer part of the maintenance plan now. Have purchased nothing but Sears washers & dryers over the past 50 years because of quality & service. So sorry but it has probably come to an end.
Carl B
Bowie, MD, August 2024I ordered a technician to check out my LG washing machine, and took advantage of an offer to clean my dryer. The washing machine needs a new motor, and this was scheduled, and the cleaning occurred. I do not know what happened, and the technician seemed to be proficient, but on the first attempt after the cleaning the dryer does not work. The major problem with the service, is that Sears uses "Just Ask Me" to field complaints, and they do nothing, and there seems to be no way to get a response.
Patricia B
Boerne, TX, July 2024Very pleased with the service provided. Both men were very friendly and professional. Thank you to both!
Elby J
Sahuarita, AZ, July 2024Annually we get great service from Glenn for preventative maintenance of our Sears water softener. This year was no different, except he found out we had the possibility of leak in the system and went ahead and ordered the necessary parts for the fix. He is a very knowledgeable technician for the system who always takes his time to talk with the customer about the system.
Robert W
Park Ridge, IL, July 2024Jose was thorough, qiuck and efficient. I would recommend him to anyone.