Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.0k
Average Rating
4.9/5
Marilyn B
Rochester, NY, November 2024Kevin was very knowledgable, helpful and efficient. I was very frustrated that it is not possible to speak to someone to resolve scheduling issues.
Mark H
Valencia, CA, November 2024Technician charged the diagnostic fee and closed the ticket. Problem still exists and now I can't get him back for a week. Thanks a lot.
Maria P
N Miami Beach, FL, November 2024He did maintenance check Igor washer and dryer in 10 minutes please confirm if this acceptable time
Emily
Bound Brook, NJ, November 2024I paid for a full maintenance on my dryer which I was told included an exhaust maintenance. The tech said that it wasn't included and didn't do it. Since I wouldn't sign up for the warranty program he was in a rush to leave. Ever since the maintenance now my dryer isn't drying correctly. I now have to call Sears to send someone back out.
Carroll F
Georgetown, TX, October 2024Frank went to our Refrigerator/freezer and realized he was here for the freezer only. Look for the serial number, and finally found it. He ask if the freezer was working, told him yes. He went on his way, never checked anything.
Jess S
Northbrook, IL, October 2024Turned on washer and nothing else no information given about how washer is doing
Judy R
Indian Trail, NC, October 2024Technician was polite and did a thorough job checking the treadmill. However he left a part on the floor, so I don't know if it will affect the operation of the unit.
Vivian M
Round Rock, TX, October 2024Frank was very cordial. He explained that he was not "going to clean" my washer/dryer and refrigerator. The reason for my acquiring your service was to have my appliances "cleaned". I already know they were in good working condition! Therefore I was mislead by your advertisement and I consider this to be FALSE ADVERTISEMENT! I will never secure SEARS services again for fear of non compliance of stated service! VIVIAN METOYER
James L
Polk City, FL, October 2024Chelsea came through the guard station at 10:20am. My front door and garage door was open. She was a no show. Now there is a question about getting the annuals maintenance available on my plan. I waited all morning. I'm very frustrated!!!!!
David S
Eucha, OK, October 2024This Man is professional, proficient, knowledgeable, friendly, clean, neat and I will request his service, when needed, again. He left his work area neat and clean. All in all he did a great job!