Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.0k
Average Rating
4.9/5
Dianne H
La Habra, CA, August 2024Carolyn was very efficient in repairing my dryer and washer in the most cost effective way!
Wayne A
New Albany, OH, August 2024did a good job, but I was under the impression he could do maintenance if needed; I needed a cover removed over an oven light and he did not know how to do this?! Overall, probably not a great program everything considered.
Dan Blair
Riverside, CA, August 2024I was very disappointed with Carlos/Sears. He mentioned that he couldn't do the preventative maintenance on our microwave because it didn't have a serial number on the microwave. He asked me to sign a waiver for damages for taking out the microwave from our wall where it was slid in to find the serial number on the back of the microwave. I mentioned that Sears had to repace the unit with this existing unit as a replacement for a defective unit!!!. And, that they had installed THIS LG unit as presented. And, Sears should have all the info on this unit since Sears had to agree with/OK this unit when they had installed it!!!! I DID NOT want to/feel comfortable signing a waiver for damages when they had installed the original unit and this replacement into the current position. They DID NOT mention that it presented a problem originally and then with this replacement unit was installed. It felt like to me he used it as an excuse that to not do this preventative maintenance checkup. VERY DISAPPOINTED with Carlos and Sears!!!!! DAN BLAIR(long time customer) PS We have had this Maintainace Agreemen on our "microwave" for over 25 years(I believe)
Gabriela R
Bellflower, CA, August 2024Did not fix our problem,sound like he used an excused
Stanley R
Frederick, MD, August 2024Wayne was very knowledgeable. Communicated well and performed the service with obvious skill.
Edward M
Sarasota, FL, August 2024The technician was a little abrupt, and seemed to be calling someone as he was analyzing our dryer noise…seemingly looking for advice. Either way, the dryer is still loud.
Ewart A
Chicago, IL, August 2024RARA RARA !!!! SPECTACULAR !!!! CUSTOMER SERVICE AGENTS ARE PLEASANT PATIENT KIND HELPFUL SKILLFUL AND TRUTHFUL !!!!
Tina R
Nashville, TN, August 2024The initial appointment made over telephone was 8am-Noon Wednesday. Then txt from you changed it to Noon-5pm without asking. Then he called to say he could not come till much later. At 6:30pm I called to tell him we would need to reschedule. Later Wednesday night he called to ask if 8:00am Thursday would work. I said yes. He called at 8:30 Friday morning to ask my address and then tell me he was about 8 minutes away. He did show up and did service both the refrigerator and clothes dryer as requested.
Dina S
Tunkhannock, PA, August 2024George was here to service my appliances. It is always a pleasure to have him here to work on them and to also just chat with him. He explains everything that he is going to do and then when he has completed everything will walk you though it all as well. He also gives you helpful advise for upkeep.
Stephen S
Clairton, PA, July 2024Charles was very thorough and informative. He arrived on time Thank you