3201 W Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator repair
Overall Good. I noticed a screw on the floor left out after Troy left
Robert B, Tuttle, OK
Very nice and knowledgeable
Austin is very nice and knowledgeable. He did an amazing job.
Alicia W, Purcell, OK
Johnny came out or shine my washer, dryer, refrigerator.
Johnny replaced a seal on mine Maytag washer did not lineup the holes. My washer will not drain properly. The dryer is working great. And he was supposed to order me 2 kits of filters that meant to me tag . It cl
Diana W, Purcell, OK
Gas. Stove
Detected a nice job he just did not let us know he was on His way. It was a bit of surprise when he showed up at her door.
Paula H, Shawnee, OK
Pleased as can be!!!
JOHNNY CALLED AHEAD WHEN IN ROUTE AND WAS VERY PLEASANT AND PROFFESSIONAL AND HAD THE MACHINE FIXED IN NO TIME WITH PARTS HE HAD BROUGHT WITH HIM!!! MACHINE WORKING GOOD AT THIS TIME!!!!
Johnny W, Davis, OK
Changed parts, left drawers on the floor
The Good: Called ahead to confirm he was on the way soon, advised where we were in the queue and confirmed that we had parts on hand. Arrived when promised. Quickly changed out the defective parts. The freezer worked all night. But… The unacceptable: Tony did not return the drawers to our bottom drawer freezer on our refrigerator that had been removed by the previous sears technician. We are likely to use Sears Appliance Repair again. The first technician showed up the same morning we called in and ordered parts. The time allowed for the parts to arrive was too long and we had parts 2 full days before the return appointment. Great for Sears, not so much for us without our freezer unit and having to cycle the power on and off to keep the fridge on top cool. Much better than $2K for a new fridge/freezer.
Ralph H, Shawnee, OK
Not happy
The technician was polite. However he never tested the dishwasher. It still is not drying the dishes. Please send someone back to fix it correctly
Steven G, Norman, OK
I don't understand what title?
He did a good job and called to let me know his arrival time
Lisa H, Norman, OK
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on August 12, 2024
He was nice, but didn't really fix it.
He was very nice and courteous, but we could never replicate the error, and then 1 hour after he left, the error came back. Wish he would have investigated better to figure out the issue, I'm not bringing you guys back just to pay another $100+ to tell me the same thing….
Eric B, Norman, OK
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 13, 2023
Not sure what "review Title" means but, Refrigerator prob.
Refridge making noises. parts sent ahead of Tech. Based on description given. Tech arrived, "Refridge not replicating problem" per tech. Side cover of ice maker removed to look at, However tech did not remove cover of motor and gears to icemaker. Tech looked at back of refridge peeked thru cardboard on lower portion of fridge. Tech paused to discuss "Home warranty Program" Sales pitch. Tech gathered shipped parts and left grumbling in a low tone, and then said have a good day. We have maintained a protection agreement for several years and though nothing was apparent as a problem, I would think at the least a preventative maintenance of some kind could have been done. As tech sat in his vehicle he must have closed out the service ticket. I received Emails to that effect, that appeared to require a signature. I was not asked to do so. Perhaps that is the practice.
Kenneth L, Blanchard, OK
Customer service response - Hi Kenneth, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on August 08, 2023
