3201 W Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Terry moore owner
Troy was excellent. Showed up on time, explained issues and next step in an attempt to repair refrigerator
Terry M, Norman, OK
Awesome Service Tech
Johnny did a great job! Checked all parts of our 35 year old Maytag, recommended a couple of belts and a new pump and said everything else looked good. Even said it was smart to repair instead of replace since new ones aren't built as good. Richard the "AI virtual assistant,"…not so good. The parts came in early, so "Richard" suggested three dates in the future via text to reschedule the service. There is no way to respond to theses texts, so you can't easily reschedule for earlier. Every day for three days, two of which were weekend days, I got a text telling me I could reschedule for an earlier date. Could I have called? Maybe, but "Richard" didn't provide a phone number with a human attached. The way things are these days, calling in to the "repair center in the sky" could have gotten my original appointment canceled and maybe someone would have showed up for the new appointment, maybe not. So, I waited for the original appointment. Saturday, Sunday, and Monday I received emails informing me that a repair tech was on the way for Monday. In short, great repair, great repairman!, but their automated system needs work.
Danny A, Purcell, OK
He really went out of his way to make this repair happen tod
We were VERY happy with the technician. He went to extra trouble on our behalf. It would not have been necessary if the company he works for would have allowed me to talk to a person instead of a computer. It is an outrage that it is so difficult to communicate with customer service.
Bill C, Earlsboro, OK
Awesome service!
They were very nice and professional. I appreciated how fast they worked.
Vincen H, Tecumseh, OK
Dryer service
Troy was excellent. Service was excellent. He took the time to explain the service he had done. So helpful!
John W, Maysville, OK
Very pleased with service.
Troy was very pleasant and very professional. He kept me informed on everything that he was doing
Gloria C, Norman, OK
Very satisfied
Troy was very friendly and knowledgeable of the problem I was having with my washing machine he fixed the problem and my washing machine is working fine thank you
Robert F, Blanchard, OK
Refrigerator repair
He knew what he was doing. Very patient and took care of the problem. You're fortunate to have such a dedicated employee. Enjoyed his visit
John M, Norman, OK
A+ service
We had issues with G.E setting up service but once we got with our technician it Fantastic! Johnny was extremely helpful and professional and pushed to get our dryer fixed when we had been without for over a month. I am greatful for him working fast to get it taken care of!
Erica & Max, Pauls Valley, OK
Dryer Job
Johnny went over & beyond from start to finish. Thanks Sears home service!
Jason W, Pauls Valley, OK
