3201 W Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
technician never came
Got confirmation that technician would come diagnose my ge washer. He never showed but I got email saying it was completed. I need help called sears they said call best buy.bestbuy said call sears , Such a mess. Worst service ever.
Cheri C, Alex, OK
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 21, 2024
Dishwasher
Our dishwasher is still broken! He had the two parts that were ordered. But the dishwasher does not work!
Becky M, Shawnee, OK
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 04, 2024
The worst... not even one star
The WORST I have experienced. Troy is a horrible representation for your company.
Jennifer P, Tecumseh, OK
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 14, 2023
Post refrigerator repair/check
Terrible experience. Wasn't even sure he was a Sears tech from A&E. No uniform. Shirts and knee socks. No A&E patch. He was rude. Disrespectful of care of my floor and me. Was argumentative and condescending. In all my years of business with Sears and techs, some not knowing what they were doing, some too dirty to come in my home, (dome asking to use my restroom which is not kosher, I do not have a public restroom) etcbut never have I had a so called tech come looking like he did. Treat me as he did and leave without a ticket to sign. Not only that when u got the completed email later, it had a big X in the signature box. I did not put that there. The. After sever phone calls I was told another tech would b out today and then they said give us 48 hours. And I ask for Victor. I was really frustrated and upset over this. I didn't mark a star because it didn't warrant even one! Well it would not let me post without a star so had to put 1.!
Star M, Shawnee, OK
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 31, 2023
Repair of Sears Elitr refrigerator
I am completely disappointed with Sears service. I thought surely it would get fixed the third try. I waits well over 24 hours to see if would be fixed this time Iit is NOT COOLING AT ALL. Don
Donald K, Norman, OK
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 07, 2023
