344 Jacksonville Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dishwasher repair
Very friendly & informative was on the time line he said from the beginning.
Carol R, Richlands, NC
Sears and Thor disagree and I'm stuck in the middle.
Chuck was very polite and sounded very professional. However, his manager indicated to him that Sears does not have a contract with Thor and therefore the trip was wasted. Considering this is the third attempt to service the unit this is becoming difficult to except. Thor insists that they do have a contract with Sears yet we could not discuss this problem with the manager over the phone thus the wasted two-way trip. Hard to run a profitable business this way. And I cannot say I am satisfied with Sears as a service provider.
Harry B, Atlantic Bch, NC
Repair my Kitchen Stove.
He was very knowledgeable in all aspects. Very curtious. I would recommend him always. He also took pride in his work. .
Jerry P, Richlands, NC
Excellent employee!
I will forever recommend your service simply because of Thomas. He went above and beyond and seriously knows what he's doing! You can tell he really enjoys his job and doing an excellent job!
Tabitha S, Richlands, NC
Excellent professional and knowledgeable!
Thomas was so informative, you could really tell he enjoyed his craft. He was not only diligent in diagnosing any issues but conversational at the same time. I thoroughly enjoyed his company. He is worth his weight in gold. And infectious in optimism!
Tabitha S, Richlands, NC
Thomas N
Very professional, did a great job fixing our washer. Would request and use him again.
Mike C, New Bern, NC
Fantastic
Fast, friendly, extremely knowledgeable and communicated everything he was doing with no hidden costs or surprises.
Melissa K, New Bern, NC
Thank you!
Very friendly and professional. Knowledgeable as well. Thank you for coming out today!
Maria P, Hubert, NC
Great service, terrible wait times.
Matthew provides us with excellent service. However, we are not happy with waiting 8am to 5pm to receive his excellent service. We see your trucks pass our neighborhood and never stop here. It doesn't seem like very good dispatching of your resources. We waited all day on October 4th for our service, only be emailed at 8:30 PM that we had been rescheduled for the 12th of October. That type of problem has become more frequent the pass several years. That makes us hesitate to renew our contract.
Marcia B, Jacksonville, NC
Michael serviced 5 of our appliances
Michael provides outstanding service. He is very professional and courteous. HOWEVER, the schedule time of arrival is unsatisfactory. A window of 8am to 5pm is too long. We see your vehicles come pass our neighborhood several times a day and don't stop here. Then at 8:30 in the evening we receive a text from you rescheduling our service for a week later. It makes us hesitate to renew our service next year.
Marcia B, Jacksonville, NC
