344 Jacksonville Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
NO SERVICE PROVIDED.
Tyler stated he located the problem however I declined as the cost was too high.
Anthony J, Teachey, NC
Washing machine
Very polite, helpful and knowledgeable. Very throughout and knew what he was doing.
Sammy G, Smyrna, NC
Professional
He was awesome and professional talked to us like human beings.
Mark M, Richlands, NC
Excellent Service!
Tim was very professional and competent!! I would definitely work with him again. Great service!
Elissa L, Holly Ridge, NC
Repair dishwasher
Excellent Professional Knowledgeable This man knows his business and performed the repairs needed perfectly.
Joseph W, New Bern, NC
Outstanding
Technician made everything OK. I have never dealt with a tech that was as awesome as he was and very polite
Sandra Pamplin, Harkers Island, NC
Services by Charles D
He did a great job. Very friendly and professional. He did a wonderful job and if we ever need work again and I request him
Joan S, New Bern, NC
Quick & efficient
He was professional. He was in & out quickly. Wasted no time.
Lamar T, Grantsboro, NC
Professional and knowledgeable
Matthew was a knowledgeable technician. He was polite, explained what he needed to do, and the job took the time he estimated. Your company is very fortunate to have a smart and dedicated tech.
Joseph M, Sneads Ferry, NC
Five stars for Thomas N. Zero for Sears Home Services.
The technician, Thomas, was five stars - he went above and beyond for us. Sears Home Services? Absolutely awful. The inability to contact a real human, and the complete ineptitude of whomever created the call tree were very frustrating. Just to give one example of many, you get an automated phone call saying that your appointment will be cancelled if you don't call back a different number to confirm receipt of parts. You call that number and there are three options: 1) hear information about the parts order, 2) get the tracking number, and 3) confirm parts received and reschedule appointment. Selecting option 3 results in a message about rescheduling your appointment using the link sent by text. No parts confirmation involved. The link in the text, btw, which is purported to connect you to all kinds of helpful information, including parts' tracking, does nothing of the sort. It just shows you the next appointment you have scheduled and the service address and service request number. In the end, our last appointment (after three weeks without a dryer) almost wasn't. Somehow we hadn't been added to anyone's service queue that day even though the information still said someone would be coming between 8am-5pm (which is a RIDICULOUSLY inconvenient window. Not everyone can just sit around at home waiting all day). At 330pm, I texted Thomas (I had his number from when he had called me before another appointment to see if the parts' had arrived, which they had not. Took almost two weeks to arrive), and thank goodness he was so kind and contacted his manager and figured out we'd been overlooked, and added us to his work day, even though it meant he arrived at 6pm. All in all, a very frustrating experience, with Thomas being the only positive.
Nicol, New Bern, NC
