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  1. Home
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  3. Georgia
  4. Alpharetta
  5. Sears Appliance Repair
  6. 6000 N Point Circle
  7. Reviews

6000 N Point Circle Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.7/5 (174 reviews)
Home Service
August 08, 2024
Overall rating

Kim did a good job with replacing a faulty coil for our home Oven.

Dinesh K, Alpharetta, GA

Washer solenoid repair
July 11, 2024
Overall rating

The service technician did a very nice job and have no complaints. Only problem was with the Sears Service process. 1) gave Sears the service code problem and model number. Was told he would show up with the right parts. He did not have any parts and had to go to an appliance shop to get them. 2) asked Sears for an approximate price since replacing solenoids is common. They blew me off. 3) discovered they were $100 higher than the average price I got.

John D, Alpharetta, GA

Leaks water
December 15, 2023
Overall rating

Tech said he cleaned seal around door and that should solve the problem but it did not. Kitchen aid dish washer still leaks.

Michael P, Cumming, GA

Ok
October 18, 2023
Overall rating

Had a hard time understanding the tech due to his heavy accent. He kept asking same questions that I had already answered the day before with a representative, and also just walked inside the hose to the kitchen fridge, even though I had stated multiple times that it was the fridge in the garage that needed servicing. So clearly he didn't look at the notes before coming in. Also he had bad breath whenever he spoke. So it was not he best if interactions.

Myra M, Cumming, GA

Miguel's Service
June 20, 2024
Overall rating

Miguel was the 4th service technician to visit my home for a refrigerator repair. The firs tech assess the issue and ordered a part. The second tech came and said the wrong part was ordered, and ordered another. The third tech said that I had to defrost the fridge before the part could be installed. Miguel visit and determined the part the second tech ordered was wrong and had to order a different part. He came back the next day to install it. Fridge appears to be working as expected. Miguel did a good job and was apologetic for the previous technician errors. The stars are not representative of Miguel - it is representative of the previous techs lack of knowledge and experience.

Steven B, Atlanta, GA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on June 20, 2024

Bad services
December 12, 2024
Overall rating

Did not do his job or diagnose the issue as promised

Edd Z, Cumming, GA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on December 12, 2024

The technician is ready
October 02, 2024
Overall rating

The technician is very rude. He wouldn't even listen to me what the issue is.

Vijaya N, Cumming, GA

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on October 02, 2024

Never showed up
August 06, 2024
Overall rating

Second time. Did not show up, yet submitted paperwork with a signature stating he did the work.

Rosie L, Alpharetta, GA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on August 06, 2024

Horrible Experience!!!
July 17, 2024
Overall rating

Lawrence had to come to my house 4 times since May (and it is now July )to fix my riding lawn mower appropriately! He came again today and fixed it. I don't know if it is working properly or not. I have been sick and I'm too sick to try and cut the grass to see. I think he did not know what he was doing Because the lawnmower is making a noise that it didn't make before he came and tried to fix it four times. The call center is somewhere in a foreign country and a bunch of incompetent Idiots work there. The call center made me wait 2 or more weeks each time I called , so it has taken three months to get my lawn mower fixed. I had to notify the Better Business Bureau in Chicago, Illinois, where the Sears home service business is located and filed 2 complaints before I hopefully now will have a lawn mower that has been properly fixed. We will see when I use my lawn mower again I'm doubtful! I will never use Sears home services again.!!!

Kathryn R, Alpharetta, GA

Customer service response - apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on July 17, 2024

Repair Samsung Fredge
June 25, 2024
Overall rating

The tech. was very informative and knowledgeable, he spent time to identify the problem and explain the resolution with the cost involved with it. He was very focused and polit throughout the repair and the time he was at our house.

Tony T, Alpharetta, GA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on June 25, 2024

Average Rating: 4.7/5 (174 reviews)

Showing 161 - 170 reviews

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