200 Irwin Ave NE Reviews
Showing most recent reviews from verified customers of Sears Home Services
Larry
efficient and on time , work done fast and correctly
Jose G, Ft Walton Bch, FL
AC issues
He was great in communicating when he eas going to get there but when he called at the end he didn't say anything about my AC but said to call him back. I have now called 5 times and have not gotten any call back. I paid the service fee but don't know what I paid for. Very sad communication when it matters most.
Kip H, Crestview, FL
I waited long and still not spinning to dry clothes
First appointment was cancelled on the day of appointment. I waited for open date to reschedule and had to get another day off from work. Matthew was pleasant but I wished he tested to make sure the washer is spinning so I don't have to wait and get another day off from work to reschedule. I hope my third day off from and over a month of waiting for service, it will be done right on my next appointment. It will help too if I will be the first appointment to free up the rest of my day.
Imelda T, Navarre, FL
Great Tech but issue not resolved
Christopher was a great tech however the issues with the refrigerator was not resolved.
Philip R, Baker, FL
Range repair
I was not happy with the service provided by Matthew. He replaced one of the surface regulator switches and it did not fix the problem. He preceded to tell me it was operator error and that the switch still functioned fine. I then showed him how it just spins and doesn't allow me to turn it off. He even had trouble with it and said that he was going to call the warranty company and he would be right back. He went and got into the truck and left without another word. He gets a star above 1 because he called me sir.
Chris M, Navarre, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 15, 2024
AC
John waw great to work with. He explained everything and did a great job. Would recommend him to anyone.
Mark H, Santa Rosa Beach, FL
Customer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on September 04, 2024
Washer
I don't want to rate, your guy was very nice but showed me on dial what happening and was timer and don't make anymore, he saw where water would not come in. After he put board back in place, he never went back to see if water turn on, therefore I got another repair place to see for I really can't afford to buy new washer and dryer since mine are a stackable. I got another repair guy this afternoon and he tried and the water came in, obviously must have been a short and putting cover back on, triggered this but your guy never tried it again after panel screwed back, I got another guy with $75 to come and look and nothing appeared wrong which I could have saved this money if your guy had followed through. Seems a short. So no, I'm not impressed with your service and will not use again. Thanks, Johnnie Jones
Johnnie J, Ft Walton Bch, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on December 15, 2023
Still not working!
Christopher came in a timely manner, was very polite and did what he thought would work. However the Kitchen aid stand alone ice maker is still not working. Please help us! We have a large family and we need our ice maker to work!
Ansley W, Baker, FL
Customer service response - Dear Ansley thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 21, 2023
Gas range/ igniter
Jesse, it's taking over an hour and half to preheat to 350, and still not there. Turned top on incase of air in line. I have a temp gauge inside and it's correct via temp showing. Please advice
Debbie P, Defuniak Springs, FL
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on October 19, 2024
Avoid this tech
The worst technician to visit my home. Rude and unprofessional
Dp, FL
Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 13, 2024
