200 Irwin Ave NE Reviews
Showing most recent reviews from verified customers of Sears Home Services
Terrible Service
The technician was disrespectful, I will never use Sears nor recommend them to anyone
Toland A, Navarre, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 27, 2024
Dish washer repair
Did not give a answer for what it would cost to fix or what caused problem
Hw Royals, Red Level, AL
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 27, 2024
Poor
He didn't explain the problem to me or my wife he spoke with my 11 year old daughter and when I tried to call and find out no answer.
Avery j, Crestview, FL
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on July 16, 2024
Wastes of 2 months of my life
I called in this repair request on Sept. 26, and was schedule for a technician for 6 Oct. That was cancelled and parts were order without anyone coming out to check the problem and the parts went backorder until approximately 6 Nov. A tech showed up yesterday and installed the part and declared the problem solved. I wasn't home and my wife accepted the tech's declaration. Upon review, i have the same issue as I had on 26 Sept., NO ICE, NO WATER thru door. Thanks SEARS!!!!
Eddie P, Navarre, FL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 14, 2023
no F/U
I called after the original work order was put in to update my phone number and it took me a very long time and many calls to get someone to speak with who was overseas and told me they updated my phone number it was never updated. My follow-up was not completed because they said they could not get a hold of me. The online ability to update my contact info would not let me update the phone number. The emails they send out do not let you respond back to update anyone on the contact info. They pretty much make it impossible to update or talk to anyone prior to the visit. The technician who came out was very good the first time and I can't tell you about the second time because they never showed up to the above issues. So, my rating is not on the technician but on the customer service capabilities, it's not his fault his company has such a poor system and customer service. the chat line is a bot that does not give you the option of fixing my issue and does not let you type in anything.
Richard H, Navarre, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 22, 2023
Still not working
It is still not working. New part is in but still not working.
Harold W, Navarre, FL
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 30, 2023
