Repair

Repair

Washer not working

Common reasons your washer not working

The most common reasons your washer is not working are a jammed door lock assembly, malfunctioning electronic control board or a defective timer.

73% of the time it's the
Door Lock Assembly

11% of the time it's the
Electronic Control Board

10% of the time it's the
Timer

6% of the time it's the
Something else

Common washer repair parts you may need

Replacing one of these washer parts may fix your problem.

Door Lock Assembly Replacement

If a washer's door lock assembly becomes jammed, it can cause the washer to not work. You may have trouble opening or closing the door, or the door may not latch, causing difficulties starting or completing a wash cycle. The washer may show an error code indicating a problem with the door lock. The door lock may produce unusual clicking sounds or fail to engage, preventing the washer from starting. Furthermore, a malfunction may prevent the door lock indicator from showing. Users may also observe water remaining in the drum after the wash cycle, suggesting a potential problem with the door lock assembly hindering proper drainage.

How to replace the door lock assembly on a washer

Electronic Control Board Replacement

An electronic control board that malfunctions can result in the washer not working properly or not working at all. As the core controller of the washer, the board oversees essential functions including the water valve, drive motor, drain pump, and cycles. Should the electronic control board cease to function, the washer may not activate or indicate the cycle status. Moreover, it could fail to perform tasks such as filling, agitating, spinning, or draining. In certain instances, a shorted board may emit a burning odor.

How to replace the electronic control board in a washer

Timer Replacement

A faulty washer timer can disrupt the normal functioning of the washing machine in several ways. It may exhibit erratic behaviors such as stalling or failing to advance through the cycle stages, leading to the washer getting stuck at a specific point. Additionally, a faulty timer could prevent the washer from starting or stopping, or cause cycles to pause unexpectedly. You may also notice unusual sounds or clicks emanating from the timer's internal cams and gears.

How to replace a washer timer

What to expect when you experience a washer not working issue

What is the solution to the washer not working issue?

The door lock assembly, electronic control board or the timer are most frequently replaced when our techs encounter a washer not working problem. But, there could be other reasons for the failure. A thorough diagnosis is key to fixing the issue and preventing further problems, and is vital for understanding the cost of the repair.

Suggestions from Sears Home Services for a washer that is not working

There could be various reasons why a washer is not working. To avoid replacing unneeded parts, we recommend scheduling washer repair with a Sears Home Services professional who can perform diagnostic tests to identify the root cause of the problem. Our technicians possess extensive experience in diagnosing all types of washer failures.

Look out for these things when diagnosing a washer that is not working

Appliances today are sophisticated, with intricate electronic parts that make troubleshooting difficult. Attempting to resolve the washer not working problem through DIY repairs could result in blindly replacing unneeded parts. Fixing the problem usually requires proper diagnostic techniques gained through training and experience.

What our customers say about us

With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

Thanks

Thanks for your expert analysis of the problem that caused the flooding of my home .I was scared the first few times I used the machine , but all is working great.

Frank U, Coconut Creek, FL

Excellent service.

Pleasant person to work with. He explains things to you.

Jacklyn J, Bessemer, AL

Very Professional

Very professional, thoughtful and knowledgeable I would highly recommend him.

Marilyn W, Covington, LA

Repair Washer Resources

What's the Reason Behind My Washer Drum Being Loose and Banging Around?

6 min readNov. 18

Learn why your washer drum is loose and banging around and get professional advice on fixing it. Contact Sears Home Services for a reliable repair service.

Washer

How Does a Hall Sensor Work?

7 min readNov. 14

Learn how a hall sensor works in a washer to control spin basket speed and direction.

WasherAppliance 101

Is Repairing a Maytag Washer Worth It?

5 min readOct. 22

Discover if it's worth fixing a Maytag washer with Sears Home Services.

Washer

Samsung Washer Error Codes

7 min readOct. 18

Seeing error codes on your Samsung washer can be confusing.

Washer

Glossary Terms

What is Hard Water?

Hard water is water that contains high levels of dissolved minerals, particularly calcium and magnesium. It contrasts with soft water, which has lower concentrations of these minerals.

What is a Washing Machine Pedestal?

A washing machine pedestal is a platform that raises the washer off the ground, providing easier access to the appliances and often includes additional storage space such as drawers.

What is a Washer Tub?

A washer tub is the interior part of a washing machine where clothes are placed for washing, typically made of stainless steel, plastic, or porcelain-coated metal, designed to hold water and withstand the agitation or spinning during the wash cycle.

What is Fabric Softener?

Fabric softener is a laundry additive used to soften and freshen clothing, reduce static cling, and make fabrics feel smoother.