Repair

Repair

Washer not agitating

Common reasons your washer not agitating

The most common reasons your washer is not agitating are a malfunctioning electronic control board, faulty actuator or a jammed door lock assembly.

62% of the time it's the
Electronic Control Board

16% of the time it's the
Actuator

15% of the time it's the
Door Lock Assembly

7% of the time it's the
Something else

Common washer repair parts you may need

Replacing one of these washer parts may fix your problem.

Electronic Control Board Replacement

If the washer is not agitating, it could be attributed to a faulty electronic control board. This component controls various functions, including agitation, and if it malfunctions, the washer may not agitate properly.

How to replace the electronic control board in a washer

Actuator Replacement

A defective washer actuator, also called the shifter assembly, can make it hard or impossible for the washer's drive system to switch between different cycles or modes. This might cause the washing machine to get stuck in one part of the laundry process, stopping it from moving through the entire cycle. Unusual noises, like grinding or clicking sounds during operation, could signal a problem with the actuator. An unreliable actuator might also stop the washer from agitating or spinning properly, impacting its overall washing performance. Sometimes, a malfunctioning actuator can even cause the washing machine to stop suddenly or not finish the cycle.

How to replace the actuator on a top-load washer

Door Lock Assembly Replacement

A jammed washer door lock assembly may cause difficulty in opening or closing the washer door. The door may not latch properly, preventing the washer from starting. During operation, the door lock may make unusual clicking sounds or fail to engage, preventing the washer from starting. Additionally, if there is a malfunction, the door lock indicator light may not illuminate as expected. The washer might display an error code indicating a door lock problem. A door lock problem may prevent proper drainage, leaving water in the drum at the end of the cycle.

How to replace the door lock assembly on a washer

What to expect when you experience a washer not agitating issue

How is the not agitating problem resolved?

Resolving the majority of not agitating problems typically requires replacing the electronic control board, actuator, or door lock assembly. However, since there are numerous potential causes, conducting a thorough diagnosis is crucial for addressing the issue. An accurate diagnosis is essential for determining the cost of the repair.

Sears Home Services suggestions for a washer that is not agitating

If the washer isn't agitating, there could be various reasons. To prevent replacing unnecessary parts, we suggest having a Sears Home Services professional conduct diagnostic tests to pinpoint the root cause of the issue. Our technicians are skilled in diagnosing all kinds of washer problems.

What to watch for with a washer not agitating diagnosis

Without the proper knowledge and training, diagnosing appliances can be difficult. Without using the latest diagnostic techniques, fixing your washer problem will only be achieved through changing parts on a hunch. Appliances today are extremely advanced, and many models have electronic parts that are challenging to test, making DIY repairs increasingly difficult.

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Glossary Terms

What is Hard Water?

Hard water is water that contains high levels of dissolved minerals, particularly calcium and magnesium. It contrasts with soft water, which has lower concentrations of these minerals.

What is a Washing Machine Pedestal?

A washing machine pedestal is a platform that raises the washer off the ground, providing easier access to the appliances and often includes additional storage space such as drawers.

What is a Washer Tub?

A washer tub is the interior part of a washing machine where clothes are placed for washing, typically made of stainless steel, plastic, or porcelain-coated metal, designed to hold water and withstand the agitation or spinning during the wash cycle.

What is Fabric Softener?

Fabric softener is a laundry additive used to soften and freshen clothing, reduce static cling, and make fabrics feel smoother.