Washer not draining

Common reasons your washer not draining

The most common reasons your washer is not draining are a broken motor, malfunctioning electronic control board or a jammed door lock assembly.

51% of the time it's the
Motor

14% of the time it's the
Electronic Control Board

4% of the time it's the
Door Lock Assembly

31% of the time it's the
Something else

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Common washer repair parts you may need

Replacing one of these washer parts may fix your problem.

Motor Replacement

When a washer motor is defective, the spin basket may experience erratic spinning or fail to spin altogether, leading to water not draining from the tub. Additionally, unusual sounds during the spin cycle, such as squealing or grinding, might be present. Over time, a faulty motor may overheat, resulting in a burning odor or visible signs of damage to the motor and surrounding areas.

How to replace the motor in a washer

Electronic Control Board Replacement

When the washer is not draining, it may be due to a malfunctioning electronic control board. Responsible for managing the drain pump and other critical functions, a faulty control board can impede the draining process. Other problems may also be present with a faulty control board, such as error codes or a burning smell, or the washer may not start or fill.

How to replace the electronic control board in a washer

Door Lock Assembly Replacement

If the door lock in a washer is jammed, you may encounter difficulty in opening or closing the washer door. The door may not latch properly, preventing the washer from starting or completing a wash cycle. With a door lock problem, an error code might be displayed or the door lock indicator light may fail to illuminate. During operation, the door lock may make unusual clicking sounds or fail to engage, preventing the washer from starting. You might also notice water remaining in the drum after the wash cycle has finished, indicating a potential problem with the door lock assembly preventing proper drainage.

How to replace the door lock assembly on a washer

What to expect when you experience a washer not draining issue

How to address a not draining problem

While most not draining problems are resolved by replacing the motor, electronic control board or door lock assembly, there could be other potential failures. Thorough troubleshooting and an accurate diagnosis are key to understanding the cost of the repair and fixing the problem.

Suggestions from Sears Home Services for a washer that is not draining

If a washer isn't draining, there could be various reasons behind it. To avoid replacing unneeded parts, we recommend scheduling washer repair with a Sears Home Services professional who can perform diagnostic tests to identify the root cause of the problem. Our technicians are skilled in diagnosing all kinds of washer problems.

Things to watch for with a washer not draining diagnosis

Appliances today are sophisticated, with intricate electronic parts that make troubleshooting difficult. Attempting to resolve the washer not draining problem through DIY repairs could result in blindly replacing unneeded parts. Proper diagnostic techniques gained through training and experience are usually required to resolve the problem.

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Glossary Terms

What is Hard Water?

Hard water is water that contains high levels of dissolved minerals, particularly calcium and magnesium. It contrasts with soft water, which has lower concentrations of these minerals.

What is a Washing Machine Pedestal?

A washing machine pedestal is a platform that raises the washer off the ground, providing easier access to the appliances and often includes additional storage space such as drawers.

What is a Washer Tub?

A washer tub is the interior part of a washing machine where clothes are placed for washing, typically made of stainless steel, plastic, or porcelain-coated metal, designed to hold water and withstand the agitation or spinning during the wash cycle.

What is Fabric Softener?

Fabric softener is a laundry additive used to soften and freshen clothing, reduce static cling, and make fabrics feel smoother.