Kenmore Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer Diagnostics
Was able to come up with a diagnosis in a timely manner. Scheduling precluded proceeding with repairs immediately.
Gordon D, Richland, WA
Excellent
He was very friendly and helpful and took the time to explain what we needed to do to extend the life of our machine.
Carol W, Brush Prairie, WA
Victor
Victor was fantastic. He was knowledgeable about the washer, checked out the parts and fixed it. He was on time, professional, personable and polite. He definitely deserves 5 stars. I intend to renew my service contract. He was an excellent representative of Sears. I like your tracking system too.
Betty Hollingsworth, Sun Lakes, AZ
Gary A
Gary did an excellent job and explained what was the problem.
Dennis A, Hilo, HI
J
Excellent service. Kareem did a thorough job of diagnosing the problem with my refrigerator.
Jill W, Charlotte, NC
Kenmore washer repair
Entire service call was very well executed and in a timely manner, from my first call to completion.
Sandra Wolf, Port Orchard, WA
Excellent Service
Alek was the second service person provided for my Dryer. He provided excellent service and was heads above the first technician that misdiagnosed my issue. The first service individual appeared to have indicated a problem that had nothing to do with the Dryer. Alek indicated that the problem is with the electricity to the Dryer's outlet and the need for an electrician. While the first technician indicated a fuse problem and ordered fuses and thermostats, as it turned out the fuses and thermostats and heating element were NOT the issue. The first technician was virtually NON-VERBAL, explaining nothing. I now see why.
Renee W, Elmont, NY
Fixed frig
He was thorough. Helpful and funny. We liked him alot. Next time something goes wrong I want him back!
Norma L, Forestdale, MA
Excellent Service!
Keith let me know he was on the way, arrived early, and went right to work. Quickly diagnosed, dug into the dryer to be certain, checked on parts and gave us the news that we expected. Kevin is professional, kind, empathetic and bonus, loved on our lab! Appreciate the excellent service and we will continue to use Sears Appliance Repair and ask for Kevin!
Margaret H, Inola, OK
Gary Phillips
Marvelous job
Gary P, Holly Springs, MS