Kenmore Pro Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kenmore oven
James was quick & thorough on explaining what was wrong with the oven along with suggestion how best to avoid potential future problems.
Scott K, Houston, TX
Friendly and efficient
Did a good job in a short time. Very friendly and knowledgeable.
Jimmie B, Gadsden, AL
Appliance Repaif
10+ Stars- Tom was fantastic - diagnosed the issue quickly - showed us the issue - communicated the fix & cost - wonderful customer service & Technical skills - highly highly highly recommended to anyone needing a repair
Robert H, New Braunfels, TX
Dwight was great but I'll never use Sears again
Dwight was excellent and really worked hard to fix the fridge. HOWEVER, I WILL NEVER USE SEARS AGAIN! It took over a month to get the fridge fixed after they came to access it when it broke. It was escalated three times during that month and although I was told that I would get a call back each time I NEVER received a single call. The last time I called they had told me that the work order had been completed and was closed when no one had been back to fix it. It was a nightmare. I have nothing but positive things to say about Dwight. He went above and beyond.
Lisa D, West Palm Bch, FL
Very Knowledgeable
The Technician was very knowledgeable and easy to talk to. The service was great.
Martha L, Blythe, CA
Excellent & fast service!
On time with excellent, efficient and fast service! Thank you!
KB, Rancho, CA
Service Review
John identified the leak problem quickly and was able to find the replacement part which he had on his truck.
Marc E, Lincroft, NJ
Double Oven repair
He was very kind. Knew what he was doing. Was quick to repair my double oven. Thank you!!
Clare C, Kennesaw, GA
Ms. Adina
Claudio was great at figuring out what my stove and refrigerator needed to be fixed. He is polite and easy to talk to. Very efficient.
Adina K, Roseville, CA
Excellent service by Rogelio. Sears service. Parts one star!
Rogelio's servcie was the best I've had. Sears parts replacement was the worse I have ever experienced. I had a broken icemaker that needed to be replaced. Replacement parts were obtained 3 times and none of the parts worked. I don't understand how an original Sears bought Refrigerator could not be repaired. None of the replacement parts worked. I have been out of ice for over three weeks. This is not the Sears Company I grew up with (I'm 75 years old).
Robert J, El Paso, TX
