Kenmore Pro Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator Work
This review has more to do with just not getting my refrigerator fixed than the tech. The tech had a great attitude but he is the 5th tech from Sears to come out and not fix my refrigerator. He installed the parts but left with it not working. It has been over 2 months now and the refrigerator is still not working.
Chris D, Corinth, TX
Service could be completed
Jose, was great. Unfortunately, my 5 year old fridge that already had a new compressor put on in 2021, couldn't be fixed. Not Jose's fault, but I'm very disappointed in the quality of the product. I will not buy another Kenmore or it's affiliates products again.
Russell E, Mesa, AZ
Kenmore refrigerator leak
The refrigerator repair estimate was very high. I declined it. The repair person told me that he will shut out the water. But the next day I still found some water in the floor and now I am hearing a constant "coughing" from my refrigerator freezer that is super annoying. All that started after the repairman left.
Maria S, Houston, TX
Did not solve my issues
Cost was excessive for the job necessary. Fundamental flaw in the design of the refrigerator. Cost for a simple repair was exorbitant.
Dan R, Columbia, MO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 13, 2023
Kenmore PRO electric oven
Absolute and complete waste of money, time, and effort. Save yourself the aggravation. Buy new or use different repair service.
Linda R, Paso Robles, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 23, 2024
disgusting
Without refrig. 17 days. They ordered parts, then said parts not shipped & were already here. Made appointments, never showed up, never made contact. I tried to get help, called at least 30 dif. numbers, all were the same recording. Couldn't get a human if my life depended on it!! How could a big company like Sears treat their customers like this?? THEY DO NOT CARE!!!! Outrageous, disgusting, ridiculous!!!!!!!!!!!!!!!!!!!!!!!!
Jacqueline L, Lewiston, ID
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 18, 2024
Unprofessional and unskilled
This person presented themselves as a repairman, but failed to show any knowledge of the Kenmore refrigerator. He began by stating that it should simply be replaced. This was before he even looked at the unit, diagnosed, or had any understanding of the problem. After an hour he claimed the problem was our inverter, and that part was no longer available. After he left, my wife found the part on the sears parts direct website. We are going to order them and install them ourselves. I doubt we will ever call Sears blue crew to work on any of our appliances ever again. Calling him was a waste of our time and our money. I could not be more upset with the Sears blue crew.
Jeff W, Phoenix, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 17, 2024
20 hrs later - not cooling.
Tech was very nice gentleman but this is the third visit and the frig is still not fixed. Not to mention a 4th scheduled visit that Sears did not call or show up to. 62 degrees after 20 hrs is not normal. Would NEVER call this company but home warranty required.
John H, Signal Mtn, TN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 07, 2024
Refrigerator repair quote.
Very disappointed when asking to give a quote for the repair of the refrigerator. Did not give the total amount only the cost of the items they would be replacing to fix. Sears home service was not helpful at all. We will never buy again from Sears.
Kimberly D, O Fallon, MO
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 25, 2023
Rude technician
Very rude technician not helpful at all and very argumentative with my mom and sister
Milton B, Farmingdale, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 20, 2023
