Kenmore Pro Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Very disappointed
Technician came by 9:30, which was good because I had been given a window of 8-5. He was neat with his work, and kept me informed . Supposedly, it was the ignition, which he replaced. After, he left, turned oven on to to 350. It never turned on. I called customer service, told I would get a follow up call. Never was called. I paid 254 for the ignition/labor and left with an oven that's not working.
Therese J, Metuchen, NJ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 07, 2023
Wrong way to serve, you total waste of my time
The technician did not wanted to check the refrigerator since the model number was not legible enough for a photo, I am not a technician and. Was able to figure out the model number in 10 minutes, so I think is unreasonable the way sears home service do business; I will never again waste my time.
Jose D, Mission, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 15, 2023
