Kenmore Pro Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Superb Technician
Mohammed A. was very professional, polite, and knowledgeable. He is a credit to your company.
Susan C, Springfield, VA
Wonderful experience.
Mr. Bradley was most professional and extremely helpful. He answered all my questions and gave me really good guidance.
Sam H, Atlanta, GA
repair
Luigi was on time, kind, respectful and did a great job.
Kathleen M, Thousand Oaks, CA
Efficient, thorough, pleasant
Tadd explained everything as he went through his thorough assessment process including preventive measures. Thankfully no parts or repairs were needed & I learned out to avoid over sudsing.
Peggy P, Johnson City, NY
Finally Fixed
My upper Dbl oven went out and I called to get it repaired. Eduardo came to fix it but had to order a part. He returned to install it and it was a different part that was out so he had to reorder again. This is the 5th time he's been here to fix it with no fault of his own. Sears should have parts on his repair van so it's a one stop shopping and repair visit. Waste of gas coming from Portland 5 times.
Susan M, Ilwaco, WA
Efficient and knowledgeable
Having vonzell come was the rare treat of not being disappointed in a customer service experience. He knows his stuff
Jackie H, Charlestown, MA
New, but learning
Jerry is obviously very new, but learning. I like Jerry a lot, and appreciated how hard he worked. However, I won't use your company again. Full day windows for appointments are absurd, and labor charges are through the roof. Literally everywhere else is cheaper.
Tosha F, Ransom Canyon, TX
Misleading
Per the website that I made the appointment, it said that the diagnostic fee would be waived if a completed repair was made. The technician told me that was a lie. I also asked multiple people and the AI prior to my appointment if I should tell them what was wrong with the dryer before the technician came to my apartment so it could potentially be fixed same day as the website said to do. The morning that the technician called me I asked him if he wanted to know what was wrong with the dryer, he said no it would be better if he saw it himself. After the diagnostic, he told me it would take 2 weeks to order a new belt for the dryer. Why even put instructions to tell the technician what is going on with the dryer if the technician doesn't want to know before the appointment? Michael was nice, but the whole process seems misleading.
Kyla F, Albuquerque, NM
Excellent and professional technician
The technician quickly spotted the problem of a bad switch that controlled the washing machine, had replacement on truck and went about installing the part swiftly. Sears has the best appliance technicians we have ever had in the past. We will continue to use their services for all repairs! Joseph and Janice Jackson
Joseph J, Bartlett, TN
Good but frustrating
Mark. The tech was great. Unfortunately after 3 cancellations (no shows) and having to empty our refrigerator and freezer 24 hrs in advance we were pretty skeptical that this would actually happen. Even so we booked 8 to 12 today and it was pushed to 3:30.
David B, Altadena, CA
