Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.8k
Average Rating
4.9/5
Carroll F
Georgetown, TX, October 2024Frank went to our Refrigerator/freezer and realized he was here for the freezer only. Look for the serial number, and finally found it. He ask if the freezer was working, told him yes. He went on his way, never checked anything.
Jess S
Northbrook, IL, October 2024Turned on washer and nothing else no information given about how washer is doing
Judy R
Indian Trail, NC, October 2024Technician was polite and did a thorough job checking the treadmill. However he left a part on the floor, so I don't know if it will affect the operation of the unit.
Vivian M
Round Rock, TX, October 2024Frank was very cordial. He explained that he was not "going to clean" my washer/dryer and refrigerator. The reason for my acquiring your service was to have my appliances "cleaned". I already know they were in good working condition! Therefore I was mislead by your advertisement and I consider this to be FALSE ADVERTISEMENT! I will never secure SEARS services again for fear of non compliance of stated service! VIVIAN METOYER
James L
Polk City, FL, October 2024Chelsea came through the guard station at 10:20am. My front door and garage door was open. She was a no show. Now there is a question about getting the annuals maintenance available on my plan. I waited all morning. I'm very frustrated!!!!!
David S
Eucha, OK, October 2024This Man is professional, proficient, knowledgeable, friendly, clean, neat and I will request his service, when needed, again. He left his work area neat and clean. All in all he did a great job!
Terri B
Ellijay, GA, October 2024Tim is a pleasure to have working on appliances. Very knowledgeable and does the service very good. Came on time, had everything he needed. Well done.
Betty H
Decatur, GA, October 2024I had to reschedule my appointment because the technician arrived before my scheduled time. The technician (Rodney) arrived at 11:36am. My scheduled window time was between 1:00pm-5:00pm. I was not at home when he arrived. He also did not call before he came to at least let me know that he was on his way. That is totally unacceptable. If proof is needed, I also have pictures of what time he arrived via my security camera.
Andrea W
Woodstock, NY, October 2024The rating I have posted has nothing to do with Philip. He was very polite and understanding. I had requested a maintenance call for my washing machine. Unfortunately the company sent a refrigeration repair man. Not his area of expertise. I have since found out that "maintenance" and "repair" are two different departments and are handled differently. Those terms are very misleading. It was very frustrating to spend the day waiting for this person, who is probably very capable in his field, to arrive only to find out he can't do the work I needed done.
Lavonne C
Colorado Spgs, CO, October 2024I asked to have the refrigerator fully checked out. All the technician did was check the temperature. I am not satisfied with the service.