Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9k
Average Rating
4.8/5
Stephen Shitk
Downingtown, PA, July 2024Glenn was great but not happy with the scheduling and the amount charged for my job. Glenn was under the impression that this was a warranty job. There was confusion from the start but not on Glenn's end. I scheduled a cleaning for last week and asked about how much changing the door to the other side would cost. They told me to speak with the technician. When Jeo came out he recommend a specialist switch the door since he had never completed the job on my type of dryer before. He recommended waiting for the cleaning. Jeo said that he was going to call me later to set up the appointment with a specialist but never heard back. I emailed your scheduling department over the weekend and all of sudden I had a service appointment scheduled for today which I was not happy about. In the end, Glenn knew nothing about doing a cleaning and had to took a chance in switching the door which I appreciate. But I had no idea that it was going to cost me $300. I agreed with Glenn that he did not have enough time for the cleaning. Not happy from the beginning.
Thomas B
Folkston, GA, July 2024No problem fixing my appliances. I have never had a service person ask to use my bathroom. He had just come through the city. He was on his work phone most of the time. Setting up the appointment is a NIGHTMARE!!!! The person answering the phone doesn't speak English very well. Problems understanding what she said. Had to repeat multiple times and repeatedly ask what they said. Then they got a nasty attitude and said if I couldn't understand what was being said, then maybe I should call back. Not a good experience. But you still want customers to continue to pay for the protection plans, then wait several weeks for the appliances to be fixed. Maybe pay the technicians more money.
Cynthia M
Seaside Park, NJ, July 2024David tightened the water connection. He was very late in arriving, well after I was sent texts about his arrival.
Jill K
Sherman Oaks, CA, July 2024I booked a service visit from 8am-12pm. My technician didn't arrive until 2pm. He did an excellent job. I have no complaints about him. Clearly he was overbooked since he wasn't able to arrive within the 4 hour window. I blame Sears for that. My service took only 30 minutes to complete. An efficient booker would have placed me first, not after a more complex repair, if that was the reason for the delay. I had to move another appointment because he was 2 hours late. Francisco deserves 5 stars, but Sears deserves 1.
Eric I
Eugene, OR, July 2024Jim was very capable. He got right to work and fixed our appliance in less than an hour.
Karen K
Hustisford, WI, July 2024Excellent service. Answered all my questions, neat, polite...just an all around good experience
Geraldine N
Centreville, MD, September 2024I could smell the cigarette smoke before he got to my door and I didn't want that in my home. He did not seem to understand the definition of " box " when I was trying to give him a history of my appliance and what it was doing now. He did not like my attitude and walked out. He should be fired.
Jack T
Tempe, AZ, September 2024Victor was an awesome technician. Very knowledgeable and helpful. Great job
Norma A
Rio Grande Cy, TX, September 2024I don't know what he did He went to do maintenance He just said everything was ok
Kathleen J
Salem, MA, August 2024Rudy was very nice and informative. My issue is with scheduling, my time kept being pushed out with barely a call. I would rather under-promise and over-deliver.