Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9k
Average Rating
4.8/5
Robert W
Park Ridge, IL, July 2024Jose was thorough, qiuck and efficient. I would recommend him to anyone.
Alicia Y
Sylmar, CA, July 2024Horrible. Bruce pretended he serviced by fridge. But he did not touch it. I called to get another service person to actually do the job.
Buffy B
Walland, TN, July 2024The technician was very rude. He did not look at what I needed him for. He did not check my washer. I paid for him to come to my home to repair a dryer. He was rude to my elderly mom, my husband and son.
Joseph D
Dekalb, IL, July 2024We are very disappointed with the service you rendered. The dryer you repaired didn't run a single load and it lost power.
Marleen K
Fort Myers, FL, July 2024This is interesting, because Peter D actually never did anything. He never even came into my house. If he showed up at my door, he never even knocked or gave me an opportunity to let him in. I was home all day. I am totally done with Sears.
Curry
Waldorf, MD, July 2024The technician never showed up even though I received an email that the technician has arrived. This is the same problem I had with Sears Master Protection Plan when I lived in South Carolina. I thought it would be different in Maryland with more subcontractors available for Sears to use. I will never buy another service plan from Sears again! When you call their customer service, you get someone of asian descent that you barely understand and they are no help. They simply reschedule your appointment and the technician doesn't show up on the new date either. I contacted VISA to request they pursue a refund since I paid for the plan on my credit card. Sears Protection Plan is a SCAM!!!
Kathleen S
Buffalo, NY, July 2024Technician diagnosed the problem as a plugged water line. He "cleared" the line. As of today, 7/11/24, there is still significant water collecting under the bottom most drawer.
Gwen V
Honolulu, HI, July 2024Debating Argumentative Not a listener Could not get a word in My home number obsolete! Did not check motherboard, hoses, electrical