4588 Virginia Beach Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Disappointed
We needed a light bulb replaced in frig. He asked us if we had a bulb to put in. Lucky for me I did. He also said my frig was a LG and most likely will not have the contract renewed. He really isn't a people person. He did do the job.
Louise W, Birdsnest, VA
Washer and dryer
Time frame to long was from 8-5 that's should have people's waiting all day long
Gwendolyn A, Virginia Bch, VA
DRYER
Wayne, was courteous and professional. The issue of dryer lint filler is now worse than when he came on 29 August. Filter now rest higher than it did before and that's not normal. Understand this has been passed off to his supervisor and has not be completed to my satisfaction.
Greg W, Virginia Bch, VA
Service comments
Nathaniel was polite but didn't seem to know what he was doing. I had to suggest he clean the coils and check them if the refrigerator. He said he used an app on his phone to check the temperature of the refrigerator but not the freezer. He also didn't use a vacuum to clean he only used a brush. I never got a notification with his name only the message he was on his way. I feel he needs to put something over his hair when leaning in people's refrigerator.
Vicky D, Virginia Bch, VA
Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on December 14, 2024
Washer
He couldn't fix so now another day without washer and cloths pilling up
James M, Virginia Beach, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 05, 2024
Hinge Was Needed?
The provider told me that was needed to fix my cooling problem with the bottom of my fridge. But it wasn't true, Robert came replaced the hinge and left. Didn't wait to see if that would help the problem. Now I'm on the phone with my insurance company to see if someone else could come out and diagnose my issue. Not being to use the full capacity of your fridge for two weeks almost three. Is the worst.
Christian S, Virginia Bch, VA
Customer service response - Hi Christian, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 31, 2023
Waited over a month and it's still hot
We paid a lot for no help. Our house is still hot. Gregory was nice but I do not feel satisfied with the overall experience and time waited.
Brian B, Norfolk, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 25, 2023
Still have the same problem
All he did was install the part that was ordered and didn't run the washer to see if it worked. We used the washer and it still does the same thing as before Code 4C .
Hollice W, Norfolk, VA
Customer service response - Hi Hollice, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on August 05, 2023
Service Call from Jovone S
Jovone was extremely rude and condescending to my wife and refused to have someone else take over our claim. Plus he filed a fraudulent report to my warranty company saying my unit was missing a part or something to that effect which is not true. My unit worked fine for years until now so something broke. All Jovone did for us on his first visit was to spray something on the coils and charge us an additional $100. That worked for a few days only. Jovone should be investigated for false claims and fired. I will also report the same to FAHW.
William S, Norfolk, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 22, 2024
Stove still not fixed!
Clifton came & replaced the left front burner that was not working. However, when he lifted the glass top up...he bent & cracked the stove top. Now, I have a large crack running down the other side of my stove. This needs to be replaced now!
Sherrie L, Virginia Beach, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 21, 2024
