4812 Valley View Blvd Ne Reviews
Showing most recent reviews from verified customers of Sears Home Services
Overall experience was terrible
First off the repair person was great. When sears actually did have me on the schedule he was timely and very nice to deal with. The one star is for Sears canceling same day twice and a no show (they messed up scheduling) once. When they responded to my other one star review I was told to call their 800#. That is all automated. Call the 800# to reschedule...listen to options to choose from that doesn't connect you to a person? If I ever have to use my home warranty again I will make sure I'm given other options than Sears.
Christine D, Buchanan, VA
Customer service response - Dear Christine thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 27, 2024
Roxie Reed
Thanks for sending Jimmy out to install my dishwasher motor early. He did a fabulous job and saved the day!
Roxie R, Dublin, VA
Customer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 26, 2024
Unsatisfied
Service provider arrived and came off as a bit confrontational and put out. Parked in a neighbors driveway and when asked to move into our driveway and provided space he begrudgingly moved and then parked blocking the driveway and partially in the road. Once inside he was less than interested to investigate the issue with dishwasher. Checked unit for a very brief time and because he didnt immediately hear the issue basically decided it was an undiagnosed issue at this time and there was nothing he could do. He gathered up parts that were shipped to our house for repairs and then left within maybe 5 minutes of his arrival. We are completely disappointed with the attention (lack there of) and service provided. We were already hesitant that the service provider to check the unit was changed and this just solidified what we feared.
MB, Lexington, VA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 21, 2024
Refrigerator
Not good. He charged us to do something we probably didn't need then didn't fix our refrigerator. He actually made it worse. It's not working at all now.
William B, Lynchburg, VA
Customer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on August 10, 2024
Unsuccessful Oven Repair
He did nothing! Last time he was here to make the same repairs to my oven, it's worse after he finished, with additional problems. This time, he showed up, took some pictures/video with his phone & left…no repairs!
Karenlou P, Lynchburg, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on July 24, 2024
Problem was not addressed
Second visit by tech. Problem was still not addressed. Parts were sent ahead if time, tech said they were not needed and took them with him. Very disappointed with the warranty service!
Brett K, Hardy, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 18, 2024
Not able to fix
Was here 15 minutes, unable to diagnose the issue. Still have a dishwasher that won't complete the cycle
Brett K, Hardy, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 02, 2024
Washer repair
Technician didn't come to residence but stated that we signed off on his notes.
Ricky K, Roanoke, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 28, 2024
Give it right the first time?
Make it work not working Need to come back and repair my dryer
William H, Roanoke, VA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on January 23, 2024
Run, don't walk away from this service
My stove stopped working the middle of November. The tech came out the next day and had to order parts. Two weeks later, they come back out with wrong parts. Had to reorder again. Third time out and you guessed it, wrong parts again. Fourth time out finally got the right parts. A month and a half without a stove or oven. Thanksgiving and Christmas ruined. I was told it's hard to get parts for an "old" stove. The stove is 4 years old. Never again will I use them.
Yvonne B, Madison Hts, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 26, 2023
