4812 Valley View Blvd Ne Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer
Fix my washer and not tell me to go buy the products and do it myself after paying for a 5 year warranty!
Rick M, Blue Ridge, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 20, 2023
Technician
Showed up looked at the job said could not fix the problem due to me taking the line loose then left 8th
Matthew S, Roanoke, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 17, 2023
Repaired but still doesn't work
Replaced motor but still will not spin cloths. Have to hand ring cloths before placing dryer. Was told everything was OK
Steve R, Madison Hts, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 12, 2023
Rude
Michael was rude. The cost to fix the problem was way over priced as well. I won't be using Sears or affiliates anymore.
Julie S, Forest, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 26, 2023
Very expensive
I got charged 339 for 30 min job The technician did not inform us about the charge till he finished. We could bought a new dish washer
Mazen H, Blacksburg, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 24, 2023
Repair not completed
Ice maker does not work. No repair work was done only removed small ice cubes. Unable to reschedule, no response from service center, even though they have been paid.
Ed O, Roanoke, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 01, 2023
Poor service
Did not even turn on machine to hear the problem. Said because he could not get parts - how did he know what parts were needed- just said he couldn't fix it. He got lost because he wouldn't take my directions and was past 5 pm. Would never have him fix anything if mine in the future. Would love to physically talk to someone about this issue. Don't feel I should have to pay for this terrible situation.
Carolyn A, Callaway, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 26, 2023
