4812 Valley View Blvd Ne Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not good
They young man cracked the top that's in the base of my machine and didn't say anything nor did he say he was leaving when he was done my husband got up and looked for him and he was gone.
Sabina B, Lynchburg, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 12, 2023
Never showed!?
Why? Do you not hold your people accountable? My dryer is still down! Adam didn't show but it looks like he told you he did!? Well I have talked to FAHW.. we will be going to another contractor to fix my dryer. You all suck!
James B, Roanoke, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 22, 2024
Poor
Horrible. No personality. Didn't act like he knew what he was doing
Karen R, Roanoke, VA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on October 10, 2024
Refrigerator repair
Negative experience with this particular technician after having had home warranty for 17 years.
Eunice K, Roanoke, VA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on October 07, 2024
I wasted a day waiting for tech
the first email I received was for 2 pm. I went to a hair cut appt. at 1230 and returned before 1:30pm
Jeff M, Radford, VA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 20, 2024
Aggressive
No please to have that person in my home. He was very aggressive in the phone.
Ramiro C, Roanoke, VA
Customer service response - Dear Ramiro thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 18, 2024
Not a happy camper
1st of all I received 2 different messages on the dates of the service. The first one I waited and no one came. The second day he came and said that the wire was broken he shook the wires and it started working momentarily. He said it would be a hard fix because the wires are so short. He said that the door on the freezer side might have to be replaced if he could not get the wire fixed. We asked for him to call and see if they would replace the door. He said he called and they told him that they would not replace the door.. No repair was done. While the repair man was here he told us it was a manufacturing defect that the wires were too short and every time we opened the door it pulled the wires. That is why we asked for the door to be replaced. We thought that he was going to splice the wire and that may cause a problem such as a shock or a fire. I'm not happy. While the service man was here he received another call from another person who was working and they seemed to be having the same problem. Sounds like the company needs to fix the wires at the manufacturing facility. I went to the store where I purchased the appliances and they told me that they didn't have any thing to do with the warranty. I would like for a manager from the warranty department to call so this matter can be taken care of. We asked for the phone number that he called and he said he could not disclose that information. So how do we know if he even called? The repair should be made with original parts. Waiting to hear from your warranty department. We did not refuse for the repairs to be done we want the repairs to be made with original parts.
Tammy W, Moneta, VA
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 14, 2024
Liar
A worker who upon realizing it was the compressor in my refridgerator, who lives hours away, im his last stop after 4pm, tell me only if compressor is taken apart noway of knowing why. I have video survallince around house and records voice plus a withness he states that. Now problem is Choice was told it was a pre exsisting condition. So that man never ever step foot on my property after being all gloomy like but once he got my claimed denied was in a cheery mood. What a disgrace and if you like footage and speck to witness Id be happy to oblige you. No a single star. Im out now all weekend until I get a real worker.
Dan F, Dublin, VA
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on September 13, 2024
Technician was not ready to accept the reason
Hi, I had very clearly mentioned in the Choice home warranty claim that the oven range caught fire and that is the reason for inspection request in order to claim for the oven warranty . It was hauled outside and forced open by the fire department so there is no chance that it is useable or will work when it will work when powered . Rather than giving an option to provide a cash out option , the technician denied checking it as it is not powered on .
Amritha B, Roanoke, VA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 10, 2024
Refrigerator repair
He didn't show up to fix my refrigerator so therefore he gets a terrible review
Mary T, Roanoke, VA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 07, 2024
