4812 Valley View Blvd Ne Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repair
He somewhat repaired the washing machine leveling shocks under warranty. Not sure how long before it happens again. It's a brand new washer.
Hakeem S, Roanoke, VA
He was courteous.
There was no repair needed, the problem corrected itself! Tech came and looked, went on his phone, signed the work order off, sent the service charge to me, I paid it and he left.
Galen E, Rustburg, VA
Okay
Technician was great. As far as scheduling and getting in touch with technician to schedule time not great. Need phone number to get in contact with the actual person doing the job and not the service provider. Was canceled at first with no communication.
Christinia R, Moneta, VA
Al was great. Disappointed with other aspects of service.
Al was a knowledgeable technician. I really appreciated the work he did at the house. My difficulty was with Sears Home Services and how things are structured. There is no phone number to call to speak to a human. The 8am-5pm window they give you for service makes it very challenging for folks who work. If they could at least specify that service will be conducted in the morning or afternoon it would be greatly appreciated. For any given service, you have to set aside two full work days-- one for the diagnostic and a separate one for the repair.
Disappointed, VA
Refrigerator Water Dispenser Leak
Travis was very helpful, but the water dispenser continues to leak.
John R, Roanoke, VA
Good experience as this was the 4th time repair has been dow
4th time repair has been done. Hope this one works
Lori H, Salem, VA
Excellent service. Cost too much
Travis was excellent in his work. He fixed our problem in about 15 minutes. But we spent over $400 for that work. Way too much for such little work.
Carl B, Roanoke, VA
Technician doesn't like or is afraid of dogs.
Customers should know that this person does not like dogs so they can keep their dog away from him. The first time he came he said "she got right in my face." (He was on the floor in front of the stove.) The second visit we shut the dog away. He was singing and talking to the stove. He called it a monster. I thought his humor was excessive.
Margaret S, Cloverdale, VA
Options
He said the machine couldn't be fixed but when I looked up the code E5 it said that the drum could be off balance and that that might be the reason it wasn't draining properly. He didn't say that at all. He just said I'd be contacted soon to discuss options when he did have an option right in front of him.
Annette M, Roanoke, VA
My Experience Was Poor In Terms of Scheduling
The technician, David, was superb. He was pleasant and eager to help. The scheduling was very poor. Waited the first day and the estimated arrival time kept moving up and back and was eventually called off for that day. The same thing happened on the rescheduled day. Finally got the 45 minute repair done on day 3. Again, David was outstanding, but you need to fix your scheduling method. And, Nancy W hasn't lived at this address for 13 years as an fyi.
Brad W, Lynchburg, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 09, 2023
